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Player Support Specialist for Riot Games Account with Polish and English

Informazioni di base

Numero di riferimento

Req_00035070

Ultimo giorno per candidarsi

31-dic-2026

Posizione primaria

BG - Sofia - TELUS Tower

Paese

Bulgaria

Stile di lavoro

On Site

Descrizione e requisiti

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
 

TELUS Digital Bulgaria is looking for passionate player support specialists for Riot Games.

 
Join our growing TELUS team supporting League of Legends, VALORANT, Legends of Runeterra and TfT - get the job you will enjoy!

A typical day:
 
  • Help out our players with any issues they might have via tickets and chat
  • Provide the best player experience with a case by case player oriented approach
  • Identify trending issues and bugs submitted by players and communicate them to the appropriate teams
  • Work with a passionate team of gamers to give our support experience a player to player feel
Sounds good, right?

You have:
  • Fluency in Polish and a good command of English
  • Player empathy and understanding a player’s perspective when tackling their issue is required
  • Understanding of Player Support
  • Gaming experience – if you have played games and you can relate to a player’s concept, community and mindset it will be considered as an advantage
  • Desire to help the players as best as possible and to contribute to the team’s success
Our Benefits:
  • Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
  • 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
  • Fully paid training sessions from the office
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses
We care about the well–being of our employees, invest in their future growth, encourage fun and team building projects!

It sounds like the perfect job for you? APPLY NOW!
About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace. 
 
 
 
 
 
 
 #LI-DNI

Descrizione lavoro aggiuntiva

Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!
Riferimento linguistico
Polish

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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