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Global IT Server Engineer | Hybrid Set-up

Basic Information

Ref Number

Req_00159056

Last day to apply

31-mag-2025

Primary Location

PH - Manila - Discovery

Country

Philippines

Job Type

Support Positions

Work Style

Hybrid

Description and Requirements

Position Summary:


The Global IT Server Engineer is responsible for design, installation, maintenance and support of server infrastructure to ensure the operation of global systems in order to provide performance and availability for its users, such as staff, customers and suppliers, as well as attending incidents related to the technology vertical in a timely manner. Additionally works hand in hand with other technology departments as well as non technology departments to collaborate on the optimization of previous designs and or new platform implementations and architectural changes.

Additional Job Description

Main Responsibilities:


  • Act as the escalation point of contact for other technology stack teams seeking technical support in relation to Server Infrastructure.
  • Ticket management and resolution - P2-P1 Incident tickets (Priority). Might be engaged in P3 Incidents serving as supporting guide to less senior resources.
  • Handles technical escalations from other Server Administrators (Junior, Intermediate, Senior) as well as other technology stack peers.
  • Documents and Implements complex Normal Changes, as well as Emergency Changes.
  • Performs peer reviews for Method of Procedure and enforce Policies and standardization.
  • Assess technology stack operating procedures and create proper documentation to enable a framework for the Server team.
  • Works along other teams to plan and deploy major patches and/or upgrades to the entire multitiered Infrastructure environment stack.
  • Operates highly complex tasks on Virtualization technologies like VMWare, ESXi, ProxMox, Storage and Physical Servers, Hybrid Cloud, etc.
  • Addresses identified vulnerabilities within the platforms and assess the resolution of them along with the creation of a plan for global mitigation.
  • Configure and operate DNS, DHCP, Active Directory, NTP, Shared Folder Services, Proxies, Miscellaneous Operating Systems, and related technologies.
  • Provides Support to Global Security Audits acting as POC from IT Server Team within the Auditor Interviews and overviews evidence collected to be provided to auditors.
  • Perform other project related duties as requested by management, including mid to high complex hardware and software maintenance on servers devices/ cloud, virtual services.
  • Teamwork and Remote Work skills, including mentoring at a distance.
  • Contributes to the definition of Standard Operating procedures and overall technology Stack Standards including peer reviewing knowledge base contributions.
  • Able to effectively project costs for maintenance of legacy and/or new technologies to be acquired/implemented, including major architectural changes.
  • Takes ownership of major projects coordinating with multiple areas ensuring proper communication of progress in a timely manner.
  • Troubleshoots and identifies technical problems, diagnoses error messages, determines causes, and either provides resolution or escalates to the proper support team if a designchange is required.
  • Records interactions into the ticketing system ensuring accurate and complete ticket updates on either requests or incidents, including updating CMDB.
  • Responds to escalation requests and notify management as required.
  • Develop the Design standards and document our roadmap for technologies such as: Active Directory, Azure AD, Identity SSO, Hybrid Cloud, etc.
  • Researches, develops new solutions and designs for them in a manner that improves and pushes forward automation initiatives to optimize time to deploy (Infrastructure as Code).
  • Perform peer reviews and approval on Method of Procedures for Changes to be implemented by Server Administrators/Engineers, ensuring that they are consistent with the architecture frameworks.
  • Performs effective capacity management and sizing to continue supporting current infrastructure including organic growth, new launches, Mergers and Acquisitions and integrations.
  • Contributes to the improvement of processes and knowledge base.
  • Acts as Subject Matter Expert for multiple technologies and is a liaison to other technology departments to ensure timely deliverables.


Qualifications:


  • Virtualization / Hypervisor Strong knowledge and practice background
  • Windows Active Directory strong knowledge and practice background
  • Windows Infrastructure Services: DHCP, DNS, DFS, WSUS, NTP, WSFC, Certificates.
  • Strong troubleshooting knowledge and understanding for multi-tiered architecture.
  • Strong Linux Administration: administration, maintenance, deployment, upgrades.
  • Powershell Scripting, Bash Shell Scripting, Python Scripting, etc.
  • Storage SAN and VirtualSan knowledge and practice background.
  • Cisco UCS, HP & Dell Servers Knowledge (EMC + HyperConverge/Hyperflex)
  • Strong Cloud Technologies knowledge (GCP, Azure, AWS) .
  • Miscellaneous Application Services; Proxy, Webserver, SFTP, Postfix, LoadBalancers,Monitoring and Metrics, etc.
  • DevOps Technologies Knowhow (Docker/Kubernetes/Containers/etc.)


Education/Experience:


  • Bachelor Degree of any IT related course and minimum of 5+ years experience in a systems development role. (desirable)
  • Experience in Virtualization VMWare, ProxMox, KVM, Hyper-V
  • Experience in the entire Windows Stack.
  • Experience in Virtualization for Virtual Desktop Environments
  • Experience in Microsoft Windows, Active Directory and entire Windows Stack.
  • Infrastructure Management, Physical Servers, Physical Storage, etc.
  • Strong Cloud Knowledge & interaction in any/all of these technologies: GCP, Azure, AWS. GCP Cloud Engineer (desirable) / AWS Associate SysOps Admin (desirable)

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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