Informazioni di base
Numero di riferimento
Req_00168300
Ultimo giorno per candidarsi
19-set-2025
Posizione primaria
GT - Guatemala - Pradera West
Posizioni aggiuntive
SV - Santa Tecla - Plaza Merliot
Paese
Guatemala
Descrizione e requisiti
What is this role?
The Communications Specialist is tasked with crafting and implementing communication strategies and messages for different programs and initiatives, creating compelling and engaging content for various internal audiences, managing multiple communication channels, and working closely with stakeholders to ensure that communications are aligned with business objectives and effectively delivered.
Main Responsibilities:
- Work with business partners and project teams to develop and execute internal communications plans and key messages for new programs and initiatives.
- Research, interview, and create engaging written communications for a variety of internal audiences, including field technicians.
- Develop and adapt content for multiple communication channels, such as emails, newsletters, and presentations.
- Build strong relationships with key stakeholders to ensure communications align with business goals and effectively reach their intended audience.
- Translate communications and training materials from English to French, and create original French content, including emails, newsletters, and other materials. Ensure accuracy and consistency while maintaining the intended meaning and tone.
- Review and proofread all translated and original French content to ensure high quality, and stay updated on industry-specific terminology.
- Communication/stakeholder relations
- Skilled at navigating team dynamics while also capable of independent/self-driven work.
- Ability to present during meetings and flex the communication style based on current needs (stakeholder, project, team, business, etc).
- Ability to communicate daily and negotiate with stakeholders to manage expectations and deliver on agreed-upon timelines.
- Strong written communication skills with the ability to develop job aids, document business rules, etc.
- Create and/or implement methodologies to standardize work
- Attend weekly calls to provide updates and check projects' progress with the Stakeholders
- Planning and time management to ensure timely delivery of tasks and exceed quality expectations from Stakeholders
- Maintain confidentiality and build effective relationships with other internal departments within TELUS and TELUS Digital as a whole
Requirements:
- The role is hybrid, mostly work from home (WFH) but the team member might be required to work from site as needed.
- Schedule flexibility - Required
Skills & Knowledge :
- English - B2 - Required
- French - B1-B2 - Required
- Strong writing, editing, and proofreading abilities.
- Clear and effective verbal communication skills for conveying messages
- 1-3 years of Experience in Client/Stakeholder management - Required
- Proven experience in translating written content from English to French, with strong attention to detail and accuracy - Is a plus
- Google Workspace Basic Knowledge
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Strong interpersonal skills and the ability to work effectively in a team environment.
- Flexibility and adaptability to handle changing priorities and work on multiple projects simultaneously.
- Ability to conduct research to ensure accurate translations.
- Confidence when presenting and collaborating across varied business units and levels of the organization
- Ability to work with a high-performing team and become a strong contributor
- Learner-centered and performance-based learning strategies
Studies and Experience:
- 3 years of University studies (Modern Languages, Business Administration, Pedagogy, Information Technology, or similar are a plus.) - Desirable
- A passion for language and a commitment to delivering high-quality translations
Descrizione lavoro aggiuntiva
Develop and execute communication strategies, creating engaging content for internal audiences across multiple channels. This role collaborates with stakeholders to ensure messages align with business objectives and are delivered effectively.
| Riferimento linguistico |
|---|
| English |
| French |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
