Key Responsibilities:

• Provide advanced English customer support via chat, email, and phone for app-related issues.

• Assist users with troubleshooting login problems, app crashes, and functionality errors.

• Guide customers through app navigation, feature usage, and system updates.

• Resolve payment processing, subscription, and account-related concerns.

• Escalate unresolved technical issues to the appropriate development or IT teams.

• Maintain accurate documentation of user interactions and troubleshooting steps.

• Educate users on best practices, new features, and security guidelines.

• Stay updated on app updates, system requirements, and emerging tech trends.

Requirements:

• Education: High school diploma or equivalent.

• Experience: Previous experience in app support, technical support, or customer service preferred.

• Languages: Advanced English is required.

• Skills:

  • Strong understanding of mobile and web applications, troubleshooting methods, and common technical issues.

  • Excellent communication skills with the ability to explain complex technical concepts in a simple manner.

  • Experience with app stores, account management, and in-app purchases.

  • Problem-solving mindset with strong analytical skills.

  • Ability to multitask and manage multiple customer inquiries efficiently.

• Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive salary and performance-based incentives.

• Career growth opportunities in app support, IT, and customer service.

• A dynamic and collaborative work environment.

• Professional training on app technologies and troubleshooting techniques.

If you are passionate about technology and enjoy helping users get the most out of their apps, apply today and join our support team!