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French Training Coordinator Specialist
Organize and report on mandatory training activities, manage the training budget and vendor relations, and meets with clients to ensure successful execution of tasks.
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Training Manager, Workforce Management
As a Workforce Management Training Manager, you provide leadership and oversight across multiple Workforce Management teams, ensuring alignment with organizational objectives and driving operational excellence. By collaborating with senior stakeholders, you influence decision-making and ensure...
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Customer Experience & Learning Services Team Lead (m/f/d)
Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company?Then join our team in Leipzig.
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Procurement, Procurement Analyst
The Procurement Analyst II is responsible for directing and coordinating activities related to the procurement area. It is also responsible for contacting and interviewing locals for the supply of equipment or services suppliers, and monitor purchasing procedures, taking into account different...
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Customer Experience Analyst
The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain...
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Operations Team Leader (Logistics Account)
Leads and manages a team of CSR's in the optimal execution of call center operations activities (i.e.taking calls, addressing customer issues / complaints, placing sales orders).Ensures that each team member meets / exceeds their goals and metrics on a daily, weekly, and monthly basis.
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