Basic Information

Ref Number

Req_00157441

Primary Location

US - CA - PaloAlto - HillviewAve

Country

United States of America

Job Type

Support Positions

Work Style

On Site

Salary range

$33.00 per hour

Description and Requirements

Location: Sunnyvale, CA (onsite)
Schedule: Mon – Fri, business core hours
Status: Full-time, Temporary
Start Date: ASAP
Duration: 3 months
Rate: $33.00 per hour

Role Summary 
The Moderator will interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Project Manager. Training will be provided before the start of data collection. Sessions occur in Sunnyvale, CA, with additional support staff on-site to manage participant intake and provide technical support. 


Responsibilities:
  • Operate data collection equipment
  • Organize, set up and prepare sets
  • Manage participants’ schedules and other paperwork
  • Comply with safety and security requirements (e.g. set lock-down)
  • Support participants with completing a survey at the end of each session
  •   
Requirements:
  • Full-time availability (40 hours/week)
  • Basic experience with power tools such as drills and screwdrivers
  • Excellent customer service attitude
  • Organized, detail oriented, self-driven and able to work independently
  • Personable and a positive attitude
  • Experience with Google Workspace
  • Able to work in a highly secure and confidential environment
  • Ability to speak other languages is a plus

TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
  • We embrace change and initiate opportunity 
  • We have a passion for growth 
  • We believe in spirited teamwork 
  • We have the courage to innovate

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability

TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. Our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusdigital.ai when emailing candidates. If you are unsure as to whether a job offer is legitimate or suspect that TELUS Digital's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusdigital.com.  


Additional Job Description

The Moderator will interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Project Manager. Training will be provided before the start of data collection. Sessions occur in Sunnyvale, CA, with additional support staff on-site to manage participant intake and provide technical support. 

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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