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Senior Resource Manager

Alapvető információk

Primary Location

(Panorama) Sao Paulo

Country

Brazil

Job Type

Digital Solutions

Work Style

Hybrid

Leírás és követelmények

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

Location & Flexibility

This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month) or Porto Alegre (3 times/ week or 12 days/ month). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.

 

The Opportunity

As a Senior Resource Manager at TELUS Digital, you'll collaborate across our company to coordinate project schedules and build multidisciplinary project teams. You’ll guide both micro and macro decisions of Business Operations, from staffing requests on a single project to hiring needs for an entire region. You'll get a bird’s eye view of a fast growing and well established business.

Responsibilities

  • Use internal business tools to manage project staffing operations
  • Conduct air traffic control around project resourcing and financial details (kickoffs, delays, budgeting)
  • Grow the allocation practice at TELUS Digital through recommendations on how to support our delivery teams in staffing project needs efficiently and optimally
  • Curate reporting for internal stakeholders that communicate insights like utilization trends, unallocated resource reporting, and staffing needs
  • Align modeled company growth with forecasted project needs to drive decision making around hiring and budget adjustments

Qualifications

  • Relevant experience in a resourcing role (experience managing demand and capacity, overages, budgets, team member allocation, etc.) at a digital agency, consultancy or technology company
  • The ability to analyze complex problems and simplify solutions
  • Strong analytical skills for forecasting and utilization analysis
  • You can adapt to shifting priorities and make informed decisions
  • Experience communicating to various levels of stakeholders and tailoring your message based on audience
  • Ability to manage spreadsheet tools such as Excel or Google Sheets
  • A high level of empathy and curiosity

Bonus Points

  • Experience working with technical projects (understanding of the SDLC, allocating software projects)
  • Expertise with PSA, ERP, or similar software
  • Previous Project Management experience
  • Experience transforming data into insights

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

 

Additional Job Description

This position is available for the following locations: São Paulo, São Paulo, Brazil

EEO Statement


At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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