Alapvető információk
Ref Number
ReqEG-178
A jelentkezés utolsó napja
31-Dec-2026
Elsődleges helyszín
BG - Sofia - TELUS Tower
Ország
Bulgária
Állás típusa
Business Process Outsourcing
Work Style
On Site
Leírás és követelmények
*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Ready to take the next step in your career?
Join a dynamic team supporting a fast-growing cryptocurrency business and play a key role in protecting customers and financial platforms from fraudulent activity.
We offer:
- Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
- 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
- Fully paid training
- Attractive salary
- Stable job and career development opportunities
Why you’ll love it here:
- Work in the amazing TELUS Tower - right in the heart of Sofia
- Modern personal gym with breathtaking 360° panoramic view to fuel your wellness journey
- Vibrant chill & gaming zones to recharge and have fun
- Join our French community and be part of an incredible, friendly team
- 50+ benefits and services to choose from
- Additional health insurance
- Employee Рeferral Program - Refer your friends and get an additional bonus
Your Responsibilities:
- Investigate fraud alerts from start to finish, focusing on the most urgent and high-risk cases
- Review account activity, transaction history, and user behavior to identify suspicious patterns
- Analyze cases carefully to determine what happened - whether it’s a customer error or a fraud attempt such as account takeover, identity theft, or other fraudulent activity
- Document your findings clearly so cases are properly recorded and meet internal and regulatory standards
- Escalate complex or high-risk cases to Senior Investigators when deeper investigation is required
- Work toward team performance goals, including response times, productivity, and investigation quality
- Play an important role in protecting customers and keeping digital financial services safe and trustworthy
What We Are Looking For:
- Good understanding of common fraud types, such as Account Takeover (ATO), Identity Theft, and True Party Fraud
- Strong analytical skills with the ability to identify unusual patterns or suspicious activity
- Excellent written and verbal communication skills in French, with fluency in English
- High attention to detail and a natural curiosity when investigating issues
- Ability to work effectively in a fast-paced, high-volume environment while staying organized and focused
Does it sound like the perfect job for you? Apply now!
About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
#LI-DNI
További munkaköri leírás
Your next career opportunity starts here - TELUS Digital Bulgaria
| Nyelvi referencia |
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| English |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
