Basic Information
Country
South Africa
Job Type
Support Positions
Work Style
On Site
Description and Requirements
Join our team as an Expert Rater!
TELUS Digital AI Data Solutions partners with a diverse and vibrant community to help our customers enhance their AI and machine learning models.
Do you have a curious nature and enjoy conducting thorough research to improve your knowledge and understanding on new topics? Here at TELUS Digital, we are hiring for multilingual specialists who strive for accuracy and quality in their work. We offer a dynamic culture in an organization experiencing continual growth. In this exciting role, you’ll be part of a Global team shaping the future of AI-driven advertising. Your expertise in cultural trends and awareness will help ensure our AI stays relevant, accurate and impactful.
Main Responsibilities:
- Understand and analyze guidelines to support enhancements to AI performance.
- Assess queries following established guidelines, offering feedback and seeking clarity. Queries can include sensitive content.
- Remain culturally aware of current cultural trends and locale-specific nuances.
- Collaborate with global teams, fostering cooperation to evaluate content.
- Taking initiative in self-learning, utilizing both formal and informal opportunities and social platforms to develop skills. Sharing knowledge and collaborating to foster continuous learning.
- Following guidelines precisely and assessing content accurately to ensure quality and compliance. Being meticulous, especially when evaluating sensitive content.
- Applying general reasoning based on knowledge and guidelines, while thinking creatively and independently beyond just depending on instructions when necessary. Understanding the user-intent, and making sense of what the business aims to achieve. Based on that, using critical thinking and cognitive skills to achieve the best results.
Qualification path
Qualifications, Studies & Experience:
- Strong analytical abilities to comprehend guidelines.
- Excellent communication skills to offer constructive feedback, ask clarifying questions, and engage in global discussions effectively.
- Commitment to staying updated with the latest trends.
- Have a proactive approach to ongoing training strategies.
- Strong attention to detail to ensure adherence to guidelines and accurate evaluation of queries, including sensitive content.
- 1+ years of experience of rating or data annotation.
- At least 1 year of university studies in a relevant field is desirable.
- An academic background in social sciences, communications, or experience in a quality control role is a plus.
- B2 in local language and fluency in English essential
- Excellent research capabilities and ability to adapt quickly
- Proficiency in evaluating and discerning advertising content thoughtfully, recognizing its impact on individuals and society at large.
- Awareness of ethical considerations in advertising content evaluation, particularly when handling sensitive or controversial material.
- Awareness or interest in areas below a benefit not essential:
- Finance (Taxes, personal and corporate loans)
- Travel (Hotels, and travel packages)
- Real Estate (Apartments or houses on rent or for sale)
- Automotive (dealerships, car parts, car brands)
- Health (medical processes, mental health, rehab centers, pharmacies)
- Apparel & Fashion (sports brands, cosmetics, nails, accessories, shoes, lingerie, hygiene products)
- Electronics (Smartphones, computers, tablets, Smart locks, smart watches.)
- Furniture (Home Depot, Wayfair, home decor)
- Themed products (The Simpsons, Disney, Fandom, etc.)
IMPORTANT INFORMATION
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EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
