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Customer Onboarding Specialist • German | Hybrid- Dublin

Basic Information

Ref Number

Req_00150875

Primary Location

IE - Dublin - Point Village

Country

Ireland

Job Type

Business Process Outsourcing

Work Style

Hybrid

Description and Requirements

Customer Onboarding Specialist – German

📍 Location: Hybrid (Dublin office 3 days/week, WFH Monday & Friday)
⏰ Hours: 8:00 AM – 4:30 PM, Monday to Friday
💰 Salary: €35,000 + €1,000 sign-on bonus

About the Role
TELUS Digital is looking for a German-speaking Customer Onboarding Specialist to support new customers in implementing HR software. If you love tech, problem-solving, and customer success, this role is perfect for you!

Your Responsibilities:

  • Guide new customers through onboarding via emails & video calls.
  • Ensure customer satisfaction by providing expert product advice.
  • Assist with importing and validating customer data.
  • Help create training materials (e.g., webinars, help center articles).
  • Optimize processes and contribute to automation improvements.

What You Need:
✔ Fluent German (C-level) and English (spoken & written).
✔ Experience in Customer Success or a customer-facing role.
✔ Strong problem-solving skills and a customer-first mindset.
✔ Proficiency in MS Office (Excel) and data-driven work.

Bonus Points For:
⭐ Experience in B2B software, Zendesk, Gainsight, or Jira.
⭐ Passion for digital transformation in HR.

Perks & Benefits:

  • Stable, permanent job with regular training.
  • Healthcare benefits from Day 1, including GP service & vision tests.
  • Transport support: Parking, bike-to-work, tax-saver scheme.
  • Office perks: Onsite gym, free breakfast & coffee, fun workspaces.
  • Community initiatives: CSR projects & team engagement events.

Apply Now!
If you're interested, apply today! If your profile isn’t a 100% match, we still want to hear from you!

🔗 Learn more about TELUS Digital: https://www.telusdigital.com


Language Reference
German

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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