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Application Support Analyst

Alapvető információk

Ref Number

Req_00164618

Last day to apply

30-Aug-2025

Primary Location

IN - Noida 54 - NSEZ

Country

India

Job Type

Digital Solutions

Work Style

Hybrid, On Site

Leírás és követelmények

  • Must have 5-8 years of experience.

  • Application log/ production issues analysis, documentation, splunk queries (RegEx Expression), SQL Queries.

  • Exposure to Python is a plus.

  • Reviews, analyzes, and evaluates information technology systems operations.

  • Determines user needs and requirements and recommends ways to improve systems.

  • Serves as the primary point of contact between users and engineering/development staff.

  • Identifies, documents, reports and tracks system issues.

  • Supports the process of translating business needs into formal technical requirement deliverables.

Additional Job Description

  • Strong communication skills, both written and verbal, for interacting with customers and internal teams.

  • Ability to work effectively under pressure and manage multiple tasks simultaneously.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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