मूल जानकारी
संदर्भ संख्या
आवेदन करने के लिए अंतिम दिन
प्राथमिक स्थान
देश
कार्य का प्रकार
काम करने का तरीका
विवरण और आवश्यकताएँ
Role & Responsibilities
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service
- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting
- Walks customers through common phone hardware and software configurations to maximize service functionality
- Provides solutions and resolution resources for customer repair problems
- Interfaces with customers over the phone providing status updates and ensuring service has been restored
- Escalates appropriate technical issues to upper-level technical support when needed
अतिरिक्त कार्य विवरण
Preferred Candidate Profile
- 0-5 years of experience in International Technical Support (Voice) .
- Excellent communication skills
- Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
- Should be comfortable working in 24*7 Working Environment
- Graduation not required
- Rotational shifts & Rotational week offs
- Exclusions: Undergraduate Fresher are not eligible/Graduate freshers with Non Technical education are not eligible.
Perks and Benefits
- Salary ranges from 3.2 LPA to 4.99 LPA.
- Medicare Facilities
- Both side cab facilities.
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EEO Statement
