मूल जानकारी
Ref Number
Req_00164279
Primary Location
US - Home Office
Country
United States of America
Work Style
On Site
विवरण और आवश्यकताएँ
Location: Seattle, WA (onsite)
Schedule: Mon – Fri, business core hours
Status: Full-time, Temporary
Start Date: ASAP
Duration: 30+ days
Rate: $33.00 per hour
Role Summary
The Moderator will interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Project Manager. Training will be provided before the start of data collection. Sessions occur in Seattle, WA, with additional support staff on-site to manage participant intake and provide technical support.
Responsibilities:
- Operate data collection equipment
- Organize, set up and prepare sets
- Manage participants’ schedules and other paperwork
- Comply with safety and security requirements (e.g. set lock-down)
- Support participants with completing a survey at the end of each session
Requirements:
- Full-time availability (40 hours/week)
- Excellent customer service attitude
- Organized, detail oriented, self-driven and able to work independently
- Personable and a positive attitude
- Experience with Google Workspace
- Able to work in a highly secure and confidential environment
- Ability to speak other languages is a plus
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We embrace change and initiate opportunity
- We have a passion for growth
- We believe in spirited teamwork
- We have the courage to innovate
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability
TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. Our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusdigital.ai when emailing candidates. If you are unsure as to whether a job offer is legitimate or suspect that TELUS Digital's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusdigital.com.
Additional Job Description
The Moderator will interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Project Manager. Training will be provided before the start of data collection. Sessions occur in Seattle, WA, with additional support staff on-site to manage participant intake and provide technical support.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
