Location: Onsite (Cork HQ, Mahon)
Type: Permanent position
Salary: €33,000 gross p/a + monthly performance bonus
Shifts: 11.30-20.00 Mon-Fri subject to change (weekend coverage, shifts may be introduced in the future)

Are you ready to play a vital role in maintaining the security and compliance of our platform? We're looking for an Ongoing Due Diligence Investigator who combines sharp analytical skills with regulatory expertise to continuously monitor and assess our customer relationships.

In this critical position, you'll conduct KYC refresh and Enhanced Due Diligence reviews, handle RFI requests from wire partners, and make informed decisions about maintaining or exiting customer accounts. If you're a self-motivated problem solver with strong risk awareness who thrives in a dynamic compliance environment, we want to hear from you.

What we offer:

• Stable job: permanent employment contracts

• Performance-based bonus

• Opportunity to advance your career

• Great rewards for referring your friends

• Multilingual exposure: improve your spoken and written language skills

• Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym

• Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long

• Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package

• Bike-to-work tax relief

• Pension scheme

• Maternity and paternity leave

• Access to GP care and an occupational health advisor

• Subsidized canteen

Overview of tasks:

• Conduct KYC Refresh and/or Enhanced Due Diligence Reviews as needed

• Handle Respond for Information (RFI) requests from wire partners on organizations and transactions

• After account review, document rationale to maintain or exit decisions on customer accounts

• Identify and escalate any potential issues or concerns to management

• Maintain accurate and up-to-date records of all reviews conducted

• Identify opportunities to reduce unnecessary volumes through false positive rule proposals

• Communicate effectively with various stakeholders and customers

We are looking for someone who can:

• Demonstrate a strong understanding of regulatory requirements

• Be a highly motivated self-starter, comfortable working within a high risk environment

• Work efficiently and independently, but know when to ask for help 

• Enjoy and demonstrate experience working autonomously in a queue-based role, understanding how to prioritize your work and keep an organized, clean inbox and queue

• Place an emphasis on quality - paying very close attention to detail to keep bad actors out and ensure we’re letting good customers in 

• Have great critical thinking skills and enjoy problem solving

• Have great written communication skills 

• Showcase risk and compliance knowledge: a strong understanding of Know Your Customer (KYC), Anti-Money Laundering (AML), and risk assessment procedures is preferred

• Pay attention to detail

Join our team and apply now!

Apply now and if you're successful with your initial application, our recruitment department will be in touch within 7 days. 

Are you worried your profile doesn’t meet all the listed requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate. 

About us: Since founded in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

#LI-DNI

#IDJob