As an Instructional Designer you use this expertise to design high quality, high impact learning solutions from a range of delivery methods (instructor led, web-based, virtual classroom and blended instruction).

Main Responsibilities:

• Analyze and evaluate the stakeholders’ needs and establish the learning goals, desired outcomes, and indicators of success by performing a Training Needs Analysis process (TNA)

• Collaborate with subject matter experts and cross-functional teams to create, implement, and evaluate successful enablement initiatives.

• Provide estimations and meet the effort required to complete a project

• Lead and facilitate comprehensive Train-the-Trainer (TTT/T3) sessions for all requisite learning initiatives, ensuring that attendees are thoroughly prepared and equipped with the necessary skills and knowledge to effectively deliver educational content.

• Build and deploy digital learning interactions that guide clients through their onboarding journey and promote ongoing utilization of our software.   

• Manage the creation, organization, and administration of just-in-time enablement content delivered via digital adoption and learning management systems. 

• Defines and presents the instructional design approach and project estimation to meet instructional project needs 

• Designs the objectives, curricula and instructional materials for low to moderate complexity projects, ensuring they align with learning theories and instructional design models

• Defines the narrative to create a fluid and impactful learning experience (storytelling)

• Creates written content using appropriate tone and word selection to appeal to target audiences, ensuring compliance with grammar, mechanics, terminology

• Creates assessments that determine the learner’s ability to comprehend, retain and demonstrate the knowledge acquired during the training

Communication/stakeholder relations:

•  Skilled at navigating team dynamics while also capable of independent/self-driven work.

• Ability to present during meetings and flex the communication style based on current needs (stakeholder, project, team, business, etc).

• Ability to communicate daily and negotiate with stakeholders to manage expectations and deliver on agreed-upon timelines.

• Strong written communication skills with the ability to develop job aids, document business rules, etc.

• Create and/or implement methodologies to standardize work

• Attend weekly calls to provide updates and check projects' progress with the Stakeholders

• Planning and time management to ensure timely delivery of tasks and exceed quality expectations from Stakeholders

• Maintain confidentiality and build effective relationships with other internal departments within TELUS Digital as a whole 

Requirements:

• The role is work from home (WFH) but the team member might be required to work from site as needed.

• Share portfolio or developed content related to the position - Required

• Schedule flexibility - Required

Skills & Knowledge :

• English -  B2 - Required 

  • Oral and written comprehension

  • Appropriate use of language

• Experience with conducting Needs analysis and impact assessment (TNA)

• Prior experience in creating Micro learning materials - Required

• Proficiency in content authoring tools (MSO Power Point, Articulate 360 - Required

• Proficient in editing and producing high-quality video and audio content for training purposes. (Adobe After Effects, Premiere Pro, Character Animator, Vyond, Synthesia, Camtasia, Audition, Canva, Adobe Photoshop)

• Experience leveraging current theories, principles, methodologies, and techniques of learning (adult learning, ADDIE model, agile methodology, Bloom's taxonomy)

• Learning Design (Instructional Design) Focused on UX User Experience

• Experience in developing content for online and/or multi-media environments

• Skills in proofreading and minor copy editing

• Experience in adult education or in designing training programs

• Confidence when presenting and collaborating across varied business units and levels of the organization

• Strong attention to detail and organizational skills

• Time management

• Ability to work with a high-performing team and become a strong contributor

• Learner-centered and performance-based learning strategies

• Ability to create visual/graphic materials based on a learning concept

• Proficient with learning theories, adult learning, and instructional design models/ methodologies

• Expertise in storytelling

• Expertise in technical writing

• Expertise in assessment creation

• Ability to use existing procedures to solve standard problems; ability to analyze information/ standard practices to make judgements

Studies and Experience:

• 1+ years of Experience in Client/Stakeholder management

• 1+ years of experience in developing original educational content for adult learners

• 1+ years of University studies (System Design, Education or equivalent focused on learning) - Required unless demonstrated experience

• Experience recording and editing videos, creating engaging and on-brand content that resonates with the target audience

• Graphic design and/or animation experience with a keen eye for design and details

• Designation or certificate in change management, training, and/or facilitation