Basic Information

Ref Number

Req_00152718

Primary Location

US - MO - Maryland Heights

Country

United States of America

Work Style

On Site

Description and Requirements

We are seeking a talented Business Analyst with strong Tableau expertise to join our team. In this role, you will play a critical part in integrating data from multiple sources, creating comprehensive reports, and driving strategic insights across the organization. As a key member of our analytics team, you will work closely with cross-departmental managers to standardize data collection processes, design data models, and ensure that business decisions are backed by robust data analysis.

Responsibilities:

  • Data Integration & Reporting:
    • Integrate data from various databases and data warehouses.
    • Create and maintain interactive Tableau dashboards and reports.
    • Extract, transform, and load (ETL) data to support centralized data warehousing.
    • Develop standardized methods for data collection, validation, and reporting.
  • Business Analysis & Insights:
    • Collaborate with departmental leaders to understand data requirements and translate business needs into technical specifications.
    • Conduct comprehensive analysis to identify trends, patterns, and insights that support strategic business decisions.
    • Chair meetings to discuss organizational data, forecast future trends, and propose actionable insights.
  • Tool & System Management:
    • Utilize Tableau for data visualization and reporting, ensuring dashboards are both insightful and user-friendly.
    • Manage and update JIRA boards to track data projects, tasks, and progress.
    • Write SQL scripts for querying databases and generating custom reports.
    • Monitor and analyze logs using tools such as Splunk or AppDynamics to ensure data accuracy and system performance.

Qualifications:

Mandatory Skills

  • Tableau Expertise: Proven experience in creating dashboards, visualizations, and reports using Tableau.
  • Business Analysis: Strong analytical skills with the ability to interpret complex data and generate actionable insights.

Additional Skills (Plus)

  • JIRA Management: Familiarity with managing tasks and projects using JIRA.
  • Technical Writing: Ability to produce clear and detailed technical documentation.
  • SQL Proficiency: Experience writing SQL scripts for data querying and report generation.
  • Log Analysis: Skills in checking logs to troubleshoot issues, with experience in tools like Splunk or AppDynamics.
  • BI Tool Proficiency: Experience with additional BI tools and ERP systems such as Oracle or SAP.
  • Microsoft Applications: Advanced proficiency in Microsoft Word and Excel.

Educational Requirements:

  • Certifications in Tableau, Business Analysis, or Data Analytics are a plus.

Additional Job Description

Join our team as a Business Analyst with strong Tableau expertise. You'll integrate data, create insightful reports, and drive data-driven decisions across the organization.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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