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Business Analysis Team Leader

Basic Information

Ref Number

Req_00155606

Primary Location

US - NV - LasVegas - Decatur

Country

United States of America

Work Style

On Site

Description and Requirements

Position:  Business Analysis Team Leader

Location: Las Vegas, NV 89102 (Various Unanticipated Worksites)


Responsibilities:

  • Analyze business needs, develop solutions, and provide training to ensure proper product development. Act as a liaison between business teams and stakeholders for new systems, facilitating requirement-gathering workshops and creating user stories for new functionalities. 

  • Conduct weekly meetings with stakeholders to address application issues and propose solutions. Collaborate with the scrum team to develop and test solutions, and lead test planning and review. 

  • Guide and review test case documents, lead testing phases, and represent end-users during UAT. Present new features to end-users, organize releases, and coordinate timelines with Product Owners, Development teams, and other stakeholders. 

  • Position will be headquartered in Las Vegas, NV, with periodic relocation required to various unanticipated project worksites throughout the United States.


Educ./experience:

  • Bachelor’s degree or foreign equivalent in Business Administration, Computer Science or related field, plus five (5) years of post-baccalaureate experience as a Team Lead, Business Analysis Team Leader or in a related position. Experience must include Testing IFF applications, Software Development Life Cycle, requirements gathering, documentation of technical and functional specifications, using case and test case creation and execution, and user acceptance executions. 

  • To apply, please email your resume to: TIDS_US_HR@telusinternational.com

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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