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Travel Ticketing Specialist (Portuguese)

Basic Information

Ref Number

Req_00155024

Primary Location

SV - Antiguo Cuscatlan - Las Cascadas

Country

El Salvador

Description and Requirements



We are looking for a Travel Ticketing Specialist (Portuguese) to provide exceptional customer service for a leading travel company. This role requires fluency in Portuguese and English, enabling you to assist customers with booking flights, managing reservations, handling ticket changes, and addressing inquiries. The ideal candidate is customer-focused, detail-oriented, and able to thrive in a fast-paced environment.

Key Responsibilities:

  • Assist customers with bookings, modifying reservations, and processing ticket cancellations in Portuguese and English.

  • Provide accurate information regarding fares, travel policies, baggage rules, and itinerary changes.

  • Address customer inquiries via phone, email, and chat while ensuring a seamless booking experience.

  • Handle escalations professionally, resolving issues related to delays, refunds, and rebookings.

  • Maintain accurate records of customer interactions and follow company policies for documentation.

  • Stay updated on airline policies, industry regulations, and travel restrictions to provide the most up-to-date information.

  • Collaborate with internal teams to ensure smooth operations and customer satisfaction.

Requirements:

  • Education: High school diploma or equivalent

  • Experience: Previous experience in travel ticketing, airline reservations, or customer service in the travel industry preferred.

  • Languages: Fluency in Portuguese and English is required.

  • Skills:

    • Strong problem-solving and multitasking abilities.

    • Proficiency in airline reservation systems and Microsoft Office Suite.

    • Ability to remain calm under pressure and handle difficult situations with professionalism.

  • Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits:

  • Competitive salary and benefits package.

  • Career growth opportunities in the travel and airline industry.

  • Dynamic and inclusive work environment.

  • Employee travel perks and discounts.

If you have a passion for travel and customer service and want to be part of a team supporting a top travel ticketing company, we encourage you to apply today!

Additional Job Description


We are looking for a Travel Ticketing Specialist (Portuguese) to provide exceptional customer service for a leading travel company. This role requires fluency in Portuguese and English, enabling you to assist customers with booking flights, managing reservations, handling ticket changes, and addressing inquiries. The ideal candidate is customer-focused, detail-oriented, and able to thrive in a fast-paced environment.

Language Reference
English
Portuguese
Spanish

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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