The Technical Program Manager will be responsible for managing and executing various technical projects end to end. This role requires ownership of project planning, execution, monitoring, and communication. The TPM will work closely with engineering teams, product managers, and stakeholders to ensure successful project delivery, risk mitigation, and continuous improvement.

Responsibilities:

• Develop and maintain technical project plans related to software development, cloud infrastructure, security, compliance, and third-party integrations.

• Manage project timelines, budgets, and resources, ensuring alignment with business goals.

• Define and execute KPIs and OKRs in collaboration with engineering managers.

• Track and manage dependencies across multiple teams (Engineering, Product, Operations, Security, etc.).

• Monitor project progress, identify potential risks, and implement mitigation strategies.

• Communicate with internal and external stakeholders, preparing and distributing project updates.

• Provide technical guidance to project teams, gathering requirements and resolving issues.

• Troubleshoot technical challenges and document solutions for future reference.

• Manage vendor relationships, coordinating requirements and communication effectively.

• Conduct project post-mortems and identify areas for improvement.

• Collaborate with InfoSec and Audit teams to gather compliance-related information and ensure regulatory adherence.

• Prepare Statements of Work (SOWs), architecture diagrams, and project documentation.

• Drive continuous process improvements across engineering and program management functions.

• Track and measure customer satisfaction metrics (CSAT, NPS) and incorporate feedback into program improvements.

• Assesses program performance on a regular basis with a focus on leveraging resources, technology, & communication to ensure success. Makes recommendations on project prioritization, program adjustments, and overall team alignment.