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Ride Sharing Services Customer Service Specialist

Basic Information

Ref Number

Req_00155724

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Description and Requirements


  • Location: Torre Pradera West

  • Schedule: Two days off 

  • Training: 3 - 6 Weeks


General Description


We are seeking a dynamic and customer-focused Customer Service Representative with Sales Experience to join our CX team in a BPO/call center environment. This role combines excellent customer support with sales-driven interactions, requiring strong communication skills, active listening, and the ability to identify opportunities to promote products or services. The ideal candidate thrives in fast-paced settings, builds rapport easily, and consistently delivers solutions that enhance customer satisfaction while contributing to business growth.


Key Responsibilities

  • Handle inbound calls, delivering friendly and efficient customer service in English.

  • Listen actively to understand customer needs and solve order or delivery challenges.

  • Use your soft skills to build rapport and ensure a delightful experience.

  • Apply sales experience to upsell features or assist with menu options when appropriate.

  • Work with your team to keep the delivery process fast and flawless



Requirements


  • Work Modality: Must be flexible to work on-site

  • Education: Minimum High School Diploma or equivalent certification required.

  • English Level: B1 Spoken & Written (CEFR).

  • Background Check: Must pass a local and international criminal record check (BGC).

  • Employment Verification: Required.

  • Legal Documentation:

  • Boleto de Ornato

  • NIT

  • DPI

Join our team and be part of a dynamic environment where you can develop your financial expertise and provide exceptional service to clients!

Additional Job Description


We are seeking a dynamic and customer-focused Customer Service Representative with Sales Experience to join our CX team in a BPO/call center environment. This role combines excellent customer support with sales-driven interactions, requiring strong communication skills, active listening, and the ability to identify opportunities to promote products or services. The ideal candidate thrives in fast-paced settings, builds rapport easily, and consistently delivers solutions that enhance customer satisfaction while contributing to business growth.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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