Quality Assurance Specialist

Location: Dublin (The position is currently fully remote, but this is subject to client requirements and may require a move to the Dublin office at a future date).

Hours of Operation: Monday-Friday 10am-6.30pm, excluding the first 4 business days of a new month, where the scheduled hours will be from Monday-Friday 12.30pm-9pm

Salary: €28,100 gross p/a + performance bonus

Position overview

By joining our Quality Assurance team, you will have a unique opportunity to become a part of the dedicated team that focuses its attention on reviewing the client work first hand. You will interact directly with client audits and with employees to ensure that monthly audits are completed accurately and in line with all company policies.

As part of this team, you will play a crucial role in the Global Sales Operations’ month-end motions by auditing our client’s Deal Desk team  to ensure quality output in business-critical functions performed by this team. You will ensure competency, consistency and quality across the organization and help identify knowledge gaps within Deal Desk, drive operational efficiencies and promote confidence in bookings data among internal customers. 

Responsibilities include:

• Execution of audits/QA activities – checking and reconciling high volume of records efficiently and accurately under time constraints and certain parameters via output reports and spreadsheets that will be sent out several times during the day, week, and month.

• Ensure the following are correct in SFDC on a month-to-month basis before closing out for the respective month:

• Commission amounts before going into the compensation tool
• Set-up of nuanced SFDC opportunities
• Revenue related SFDC items
• Corporate and field booking entries
• Quota impacting items/fields

• Monitoring and Documentation – documenting and identifying recurring errors, knowledge gaps, and areas of improvement within the Global Deal Desk Team.

Competencies and Responsibilities:

Attention to Detail - You will be expected to have high attention to small details in your auditing  process, making sure that audits meet all necessary quality checks and technical requirements. Quality over quantity in a heavily attention to detail focused role. Decisive, independent, decision maker.

Drive for Results - This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will achieve your daily productivity while ensuring a high level of quality in each case that you review. This role will bring a high level of accountability and you will thrive under pressure.

Adaptability - You will be required to be flexible to meet changing business needs. You will easily adapt to changes in processes and workflows with an ability to navigate grey and evolving policy areas. You may be required from time to time to support different workflows/products/markets and an ever changing selection of audits.

Resilience - You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. The workload varies week to week with an especially busy period at the beginning of every month that requires all hands on deck while maintaining the high accuracy of work.

Qualifications and Requirements

• Fluency in written and spoken English;

• Good grasp of basic mathematics concepts and moderate numerical problem solving essential for audit reviews;

• Capacity to manage time and varying workloads week on week;

• Ability to deliver highest quality results while paying strict attention to detail;

• Ability to be flexible and adaptable to meet changing business needs;

• Ability to work in a fast paced environment with high volume and complex demands;

• Can remain positive during challenging assignments;

• Strong work ethic and ability to work with limited supervision;

• Good IT skills with the ability to quickly learn new tools.