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QA Support English (USA)

Basic Information

Primary Location

MX - Home Office

Country

Mexico

Job Type

Freelance

Work Style

Remote

Salary range

7 USD

Description and Requirements

Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands. 

Join now our exciting new project as a QA Support English (USA)!

The task: 

The QA Support will be responsible for supporting our moderators in reaching the quality targets by providing guidance on the project rules, calibrating with the moderators, and cooperating closely with the internal management team and the client.

Required Online availability: 
  • Training duration: ~2 weeks.
    • Up to 8h/day only during the training period (during business hours).
  • Live production duration: ~ approximately 12 Months.
    • Up to 6 hours/per day, 5 days per week (during business hours).
Project dates: April 1, 2024 - Please note that dates are subject to change, and we will inform you if that happens.

Additional Job Description

Requirements:
  • 18+ years old.
  • Native of English (USA).
  • Previous experience in AI projects (transcription, annotation, search relevance, etc.).
  • Must have coaching/teaching/training experience or equivalent experience proving the ability to communicate clearly and efficiently and to support people in achieving quality targets (e.g. customer service experience, people management). 
  • Basic Excel knowledge.
  • Linguistic background is preferred.
  • Flexible to adjust their schedule. 
  • Able to work on weekends. 

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.   We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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