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Process Improvement Analyst

Basic Information

Ref Number

Req_00160324

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Work Style

Hybrid

Description and Requirements

About the Role 

We are seeking a highly skilled and experienced AI Specialist to join our team and lead our AI initiatives. The ideal candidate will have deep expertise in AI technologies and the ability to drive AI adoption across the organization. This role will be responsible for enhancing AI learning within the team and spearheading initiatives to leverage AI for business growth and innovation.

Key Responsibilities:

  • Develop and implement AI models and algorithms to address complex business challenges

  • Lead research and testing of cutting-edge AI functionalities and develop implementation plans

  • Design and conduct AI training programs for team members to enhance their AI skills

  • Collaborate with cross-functional teams to identify opportunities for AI integration

  • Analyze and organize large datasets to support AI initiatives

  • Provide technical leadership and mentorship to junior team members

  • Stay updated on the latest AI trends and technologies, recommending adoptions as appropriate

  • Develop AI strategies aligned with business goals and oversee their execution

  • Communicate AI project progress, results, and insights to stakeholders at all levels


Required Skills:


  • Strong analytical and problem-solving abilities

  • Excellent documentation and process mapping skills

  • Effective communication and stakeholder management capabilities

  • Project management experience

  • Change management expertise

  • Ability to work effectively with cross-functional teams



What’s in it for you? 


  • Educational support: Udemy for Business 

  • "Work-life balance" culture and flexible schedule

  • Employee Stock Purchase Plan (ESPP)

  • Support global projects in a multicultural environment 

Additional Job Description

We are seeking a highly skilled and experienced AI Specialist to join our team and lead our AI initiatives.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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