About TELUS Digital

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com 

Job Overview:

We are seeking a highly skilled and experienced Operations Manager to lead the operational execution of our generative AI projects. This role will oversee a team of Project Managers and Coordinators while collaborating closely with our Sourcing, Business Intelligence, Product, and Quality teams to deliver best-in-class solutions for our customers. The ideal candidate will bring a strong background in operations leadership within a technology-driven environment, with a passion for driving excellence and continuous improvement.

Key Responsibilities:

• Operational Leadership: Direct and manage day-to-day operations across multiple GenAI projects, ensuring operational efficiency, quality, and alignment with business objectives.
• Team Management: Lead, mentor, and support a team of Senior Project Managers, Project Managers, and Coordinators. Foster a culture of high performance, accountability, and continuous improvement.
• Cross-Functional Collaboration: Work closely with Sourcing, Business Intelligence, Product, and Quality teams to ensure alignment and seamless delivery of project objectives.
• Strategic Planning: Develop and implement operational strategies to enhance productivity, scalability, and customer satisfaction. Contribute to setting operational KPIs and performance benchmarks.
• Process Optimization: Identify process gaps and lead initiatives to streamline workflows, optimize resource allocation, and drive operational excellence.
• Customer Focus: Ensure operational strategies and project execution are aligned with customer needs and expectations. Act as a point of escalation for operational challenges.
• Reporting and Analytics: Monitor and report on key operational metrics. Leverage data insights to drive decision-making and continuous improvement.
• Risk Management: Proactively identify risks to operational delivery and implement mitigation strategies.

Required Skills & Competencies:

• Expertise in Operations Management: Proven experience leading operations in a high-growth, technology-driven environment, preferably within AI or tech services.

• Leadership Excellence: Demonstrated ability to lead and develop high-performing teams, driving engagement and results.

• Project Management Mastery: Deep understanding of project management principles, methodologies, and tools.

• Cross-Functional Collaboration: Strong interpersonal skills with a track record of working effectively across multiple teams and departments.

• Strategic and Analytical Thinking: Ability to develop strategic initiatives and leverage data insights for decision-making and optimization.

• Communication: Exceptional written and verbal communication skills, capable of influencing at all organizational levels.

• Adaptability: Ability to thrive in a fast-paced, evolving environment and lead through change.

Qualifications:

• Minimum of 8 years of experience in operations management, with at least 3 years in a leadership role within technology, AI, or digital services.

• Bachelor’s degree in Business Administration, Operations Management, Computer Science, or a related field; Master’s degree preferred.

• Professional certifications such as PMP, Lean Six Sigma, or Agile methodologies are highly desirable.

Location: Remote - US

Pay: The base compensation range for this position is $60,000 - $75,000 USD Annually commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

TELUS  Digital Values: 

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: 

• We passionately put our customers and communities first 

• We embrace change and innovate courageously

• We grow together through spirited teamwork 

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.