Basic Information
Ref Number
Req_00155036
Primary Location
SV - Santa Tecla - Plaza Merliot
Country
El Salvador
Description and Requirements
We are looking for a Home Warranty Services Specialist (Advanced English Level) to provide expert-level customer support for our home warranty services. This role requires advanced English communication skills to assist customers with their inquiries, warranty claims, and service requests related to home appliances and systems. The ideal candidate will have strong problem-solving abilities, a customer-first attitude, and a solid understanding of home warranty services and the claims process.
Key Responsibilities:
Provide advanced-level support for customer inquiries related to home warranty coverage, claims, and service procedures.
Assist customers with understanding their warranty policies, including coverage limits, exclusions, and repair/replacement options.
Guide customers through the claims process and provide timely updates on the status of claims and service requests.
Troubleshoot customer concerns regarding home systems and appliances covered under warranty.
Resolve escalated issues, ensuring prompt and satisfactory resolution for the customer.
Maintain accurate records of customer interactions, claims, and resolutions in the company’s customer management system.
Collaborate with internal teams (claims, technical support, and field agents) to ensure seamless service delivery.
Stay informed about home warranty industry trends, policy changes, and updates to provide accurate information to customers.
Offer personalized solutions to customers, enhancing their experience and satisfaction with the warranty service.
Requirements:
Education: High school diploma or equivalent
Experience: Previous experience in customer service, home warranty services, or claims management is preferred.
Languages: Advanced fluency in English is required. Ability to communicate clearly and effectively in both written and verbal formats.
Skills:
Strong problem-solving and conflict resolution skills.
Excellent communication skills with an ability to explain technical information in a simple, clear manner.
Proficiency in customer service software, CRM systems.
Ability to multitask and manage time effectively in a fast-paced environment.
Other: Availability to work flexible shifts, including evenings, weekends, and holidays.
Benefits:
Competitive salary and benefits package.
Opportunities for career growth and advancement within the home warranty industry.
A dynamic, inclusive work environment.
Professional development programs and training to enhance your skills.
If you are passionate about customer service and have experience or interest in home warranty services, we encourage you to apply today!
Additional Job Description
We are looking for a Home Warranty Services Specialist (Advanced English Level) to provide expert-level customer support for our home warranty services. This role requires advanced English communication skills to assist customers with their inquiries, warranty claims, and service requests related to home appliances and systems. The ideal candidate will have strong problem-solving abilities, a customer-first attitude, and a solid understanding of home warranty services and the claims process.
| Language Reference |
|---|
| English |
| Spanish |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
