About the role

This role specializes in CX solutions for the financial services industry. The Global Financial Services Specialist supports customers with money transfers, compliance, fraud prevention, and account inquiries. The role requires strong communication, problem-solving, and attention to detail. Responsibilities include handling transactions, troubleshooting issues, ensuring compliance, and delivering high-quality service across multiple channels. Candidates must understand financial regulations and risk assessment. This fast-paced role focuses in the financial sector while maintaining service excellence and security.

Key Responsibilities

• Provide professional phone support for complex financial service inquiries.

• Process and verify money transfers and payment status updates with high accuracy.

• Implement compliance procedures and fraud prevention measures.

• Handle customer escalations with attention to financial security protocols.

• Analyze transaction patterns to identify service improvement opportunities.

• Document customer feedback to enhance financial support processes.

• Maintain service quality during high-volume periods.

• Coordinate with management to optimize workflow efficiency.

• Conduct follow-up communications to ensure complete resolution.

• Collaborate with Operations teams to strengthen security and service procedures.

Requirements

• Experience: 1+ years of experience in financial services, banking, or related fields (Desirable).

• Schedule flexibility (evenings, weekends and holidays).

• Work Modality: Must be able to work on-site

• Education: Minimum High School Diploma or equivalent certification required.

• Language: English B2 Spoken & Written (CEFR).

• Legal Documentation:

• NIT

• DPI

Join our team and be part of a dynamic environment where you can develop your technical expertise and provide exceptional support to clients!

If you have any questions or comments about this open position, write to:

sourcing.recruitment@telusinternational.com