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Game Support Representative with English

Basic Information

Ref Number

Req_00035123

Last day to apply

30-Nov-2024

Primary Location

BG - Sofia - Infinity Tower

Country

Bulgaria

Job Type

Business Process Outsourcing

Description and Requirements

If you are passionate about gaming, join our Game Support team in the biggest BPO provider in Bulgaria - get the job you will enjoy! 

A typical day: 
  • Assist our players with any issues they might experience or report via email and chat only  
  • Focus on the player and provide the ultimate player experience 
  • Listen to the voice of the players and communicate it further to the appropriate teams 
  • Work with our team to improve our processes 
Sounds good, right?

If you have: 
  • Fluency in English Language 
  • Gaming experience - you have played games and you can relate to a player's concept, community and mindset 
  • Player empathy and understanding a player's perspective when tackling their issues. 
  • Understanding of Player Support 
  • Desire to help the players as best as possible and to contribute to the team's success 

We Offer:

  • Fully paid training
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.







#LI-DNI

Additional Job Description

Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!

Language Reference
English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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