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Customer Support German | Fintech | Cork Office

Basic Information

Ref Number

Req_00150523

Primary Location

IE - Cork - Campus One

Country

Ireland

Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements

Customer Experience Specialist (German-Speaking)

Location: Onsite in Cork, Ireland

Hours: 8:00 AM – 4:30 PM, 5 days a week (Mon-Sun), subject to change

Salary: €34,500 gross per year + performance bonus + welcome bonus €1,000

Start Date: 09th June

Relocation Support: Up to 4 weeks of accommodation for candidates moving from outside Ireland


About the Role


As a Customer Support Specialist in the fintech industry, you will develop key skills in communication, problem-solving, customer service, and cultural awareness.

You will investigate and research user issues, identify and escalate bugs to ensure they are resolved quickly. In this role, you’ll be part of a global team of amazing people, representing some of the world’s top payment processing brands and helping to make a difference through cutting-edge technology.

What We Offer

  • Permanent contract for job stability
  • Referral bonuses for bringing your friends on board
  • Achievable performance bonuses
  • Career growth opportunities with training and promotions
  • Multilingual experience to improve language skills
  • Community projects to make an impact
  • Exciting team events and social activities
  • Private medical insurance (tenure-based)
  • Pension scheme
  • Maternity & paternity leave

What We’re Looking For

  • Fluent in English and German
  • Customer service experience
  • Strong problem-solving skills
  • Good time management and motivation to exceed expectations
  • Team player with a can-do attitude and willingness to learn

Equal Opportunity Employer

We value diversity and inclusion. Hiring decisions are based on qualifications, merit, and performance.

Apply now and be part of something bigger!

Language Reference
German

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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