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Credit Reporting Advisor

Basic Information

Ref Number

Req_00156382

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Description and Requirements




Key Responsibilities

  • Serve as the tech-savvy voice for customers, resolving payment system issues with expertise in English and Spanish over the phone.

  • Diagnose and fix technical glitches related to transaction processing, account access, or credit reporting tools efficiently.

  • Guide users through setup, configuration, or error resolution for payment platforms with clear, step-by-step support.

  • Team up with technical peers to escalate and solve intricate system challenges swiftly.

  • Pinpoint root causes of recurring issues by analyzing call data, boosting platform reliability for users.

  • Share actionable tech insights from customer calls to enhance system performance and support tools.

  • Jump into high-pressure cases when call volumes spike, ensuring fast and accurate resolutions.



Requirements



  • Work Modality: Must be flexible to work on-site

  • Education: Minimum High School Diploma or equivalent certification required.

  • Language: English B2 Spoken & Written (CEFR), Spanish B1 Spoken & Written (CEFR).

  • Background Check: Must pass a local and international criminal record check (BGC).

  • Employment Verification: Required.

  • Legal Documentation:

    • Boleto de Ornato

    • NIT

    • DPI

Join our team and be part of a dynamic environment where you can develop your technical expertise and provide exceptional support to clients!


Additional Job Description


At TELUS Digital, we’re proud to partner with a global leader in payment processing and financial technology, delivering secure and seamless transaction solutions worldwide. As a Credit Reporting Advisor, you’ll provide bilingual technical support via phone, troubleshooting issues and ensuring customers can fully leverage their payment systems. 


EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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