Basic Information
Ref Number
Req_00156338
Last day to apply
16-May-2025
Primary Location
GT - Guatemala - Pradera West
Country
Guatemala
Work Style
Remote
Description and Requirements
About the team and role
The ideal candidate will be responsible for delivering engaging and effective role-based training programs to employees across all levels, including corporate staff members. This role involves facilitating training sessions designed to enhance our associates' skills, knowledge, and performance in using different platforms and processes.
Responsibilities
- Conduct training sessions using various instructional techniques and formats, such as role-playing, simulations, team exercises, group discussions, videos, and lectures.
- Evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.
- Monitor and report on trainee progress and performance.
- Provide feedback and support to trainees to ensure successful learning outcomes.
- Tracks and analyzes course evaluations and training program effectiveness, tracking and evaluating trends, and adjusting training materials based on feedback and training results.
- Support the program during periods of low facilitation by assisting with tasks such as analytics or learning coordination as needed.
Requirements
- Availability to start in the position immediately
- Schedule flexibility - Required
- Excellent internet connection to work at home - Required
Core Competencies
- Communication Skills
- Active Listening
- Organizational Skills
- Adaptability
- Subject Matter Expertise
- Problem-Solving Skills
- Motivational Skills
- Time Management
- Evaluation Skills
Knowledge
- English B2/C1 or above - Required (Oral and written comprehension and appropriate use of language).
- Advanced Google Apps for Work tools (ie: Google Drive, Google Calendar, Gmail) - Required
- Strong reporting and analysis skills (flowcharts, daily attendance reports and scorecards) - Required
- Adult’s learning theory - Required
- Basic knowledge of designing and developing training materials
- Motivation Theory - Advanced
- Education Programs - Advanced
Qualifications
- Minimum of 2-5 years of experience in Client/Stakeholder Management - Required
- Minimum of 2-5 years of experience in training and development (Facilitator) - Required
- Excellent written and verbal communication skills, with the ability to present information clearly and engagingly.
- Bachelor’s degree in Education, Educational Technology, or a related field.
- Strong interpersonal skills, with the ability to build relationships and work effectively with diverse teams.
- Ability to assess training needs and evaluate training effectiveness using data and feedback.
Additional Job Description
Provide engaging and effective role-based training programs tailored for employees at all levels, conducting sessions that enhance skills, knowledge, and performance in using various platforms and processes.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
