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Bilingual Sales Trainer - El Salvador

Basic Information

Ref Number

Req_00163534

Primary Location

SV - Santa Tecla - Plaza Merliot

Country

El Salvador

Job Type

Support Positions

Work Style

On Site

Description and Requirements

Position overview:

The primary role for this position is to train, monitor and inspire new and current TELUS Digital Team Members to provide customers with a superior customer service and sales experience.

This team is looking for a dynamic, self-motivated and responsible candidate with superior interpersonal skills that understand our business requirements as well as providing additional training to staff members. Also, make retention efforts during the period of training and administrative duties at all times.

Key responsibilities:

  • Develop work plans previously determined by our Client
  • Follow up with the attendance of the new hires/agents in training
  • Manage the onboarding and offboarding of Client credentials
  • Manage engagement levels to avoid attrition 
  • Develop team members since training
  • Implement and grade evaluations to measure the level of learning of the trainees
  • Support the operation during the nesting period
  • Offer learning solutions and services
  • Innovate and create initiatives that impact the performance of our tenure population as well as support the operation in improving the knowledge performance of the team. 
While not in class, manage activities and tasks that drive operational excellence, including connectivity.

Requirements:

  • Sales/retentions background (Desirable)

  • Schedule flexibility 

  • Availability to work on-site

Core competencies:

  • Giving support

  • Focusing on customers

  • Embracing technology

  • Managing self-development

Functional competencies:

  • English B2 - Required

    • Oral and written comprehension.

    • Appropriate use of language.  

  • Advanced understanding of Google Apps for Work tools (ie: Google Drive, Google Calendar, Gmail)

  • Strong verbal and written communication skills

  • Microsoft Knowledge (excel - basic)

  • Analytical skills

  • Sales Skills - Advanced

  • Customer Service - Advanced

  • Motivation Theory - Advanced

  • Kirkpatrick Model - It’s a plus

Qualifications:

  • BA/BS degree preferred, preferably in Education, Psychology, Communications, Administration, Engineers, or other social areas related - Desirable

  • Prior staff experience - It’s a plus

  • Experience in sales and retentions - It’s a plus

  • Previous experience teaching or working in education programs - It’s a plus

  • Experience delivering back-to-back new hire classes - Desirable

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

Additional Job Description

The primary role for this position is to train, monitor and inspire new and current TELUS Digital Team Members to provide customers with a superior customer service and sales experience. This team is looking for a dynamic, self-motivated and responsible candidate with superior interpersonal skills that understand our business requirements as well as providing additional training to staff members. Also, make retention efforts during the period of training and administrative duties at all times.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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