We are looking for a Web Operations Specialist  (German-English) to ensure the smooth operation, performance, and functionality of web-based platforms and services. This role involves troubleshooting website issues, assisting customers with web-related inquiries, and optimizing web operations to enhance user experience. The ideal candidate has a strong understanding of website management, digital platforms, and customer service best practices.

Key Responsibilities:

• Provide bilingual customer support in German and English for web-related issues, including website navigation, account access, and technical troubleshooting.

• Monitor website performance, uptime, and security, ensuring seamless user experiences.

• Assist customers in troubleshooting login issues, payment processing errors, and other web-based technical concerns.

• Collaborate with developers and IT teams to resolve website bugs, outages, and performance issues.

• Support content updates, website enhancements, and testing of new features.

• Educate customers on web functionalities, account settings, and digital services.

• Maintain accurate records of customer interactions, issues, and resolutions.

• Stay up to date with web technologies, SEO best practices, and digital trends.

Requirements:

• Education: High school diploma or equivalent.

• Experience: Previous experience in web operations, customer support, or IT helpdesk preferred.

• Languages: Fluency in German and English is required.

• Skills:

  • Basic understanding of web technologies, CMS platforms, and troubleshooting tools.

  • Strong communication skills with the ability to explain technical information clearly.

  • Experience in website performance monitoring, issue resolution, and customer support.

  • Problem-solving mindset with attention to detail.

  • Ability to work in a fast-paced environment, handling multiple customer inquiries.

• Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive salary and benefits package.

• Career growth opportunities in web operations and digital customer support.

• A dynamic and collaborative work environment.

• Professional development programs in website management and customer service.

If you are passionate about web technologies and customer experience, apply today and become part of our team!