Allgemeine Angaben
Ref Number
Req_00179179
Standort
US - Home Office
Country
Vereinigten Staaten von Amerika
Job Type
Business Process Outsourcing
Work Style
On Site
Jobbeschreibung
Work Location: Onsite location in Sunnyvale, CA
Work Schedule: Mon-Sun 8-9 hours per day (5 days per week)
Job Status: Full-time, Temporary
Start Date: ASAP
End Date: This is an 89-day contract with the potential to convert to a regular full-time role on
day 90. The project is expected to continue through September 2026.
Rate: $33.00/hour
Position Description:
Moderators are expected to interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Onsite Managers. The training will be hands-on and interactive, with learning taking place in real time as data is collected. Sessions occur in Sunnyvale, CA
Main Responsibilities:
- Receive participants at work and guide them through the data collection in a controlled environment.
- Assist the Anthropometric moderators in performing body measurements that require close proximity with participants in minimal clothing, including marking the participants with a pen and collecting measurements of different body parts using high-precision technology.
- Ensure all data collection is done per project guidelines and ensure data is properly uploaded.
- Follow COVID-19 sanitization procedures before, during, and after each session.
- Represent and promote the TELUS AI brand
- This describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. It is also a standard description and therefore neither the percentage of time devoted to the various tasks nor can the required qualifications be guaranteed to match those of any given incumbent.
Required Qualifications:
- 2 years of experience using iOS and macOS devices
- Technical/troubleshooting skills; address fundamental problems with launching apps and uploading data
- Excellent verbal and written communication
- Ability to interact professionally with project participants.
- Strong organizational skills, meticulous attention to detail
- Ability to work in a fast and constantly changing environment
- Ability to collaborate positively and contribute as a team player is required
- Able to commit to the schedule for the duration of the project
- Must demonstrate the ability to arrive on time and work in a timely manner.
- Preferred Qualifications:
- Experience conducting in-person research sessions
- Experience with video and audio recording
- Experience with progress tracking and reporting
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace changes and innovate courageously
- We grow together through spirited teamwork
Zusätzliche Stellenbeschreibung
The focus of this user study is to generate indoor data via wearable devices and collect video recordings of each participant. The study moderator will guide participants through a series of tasks. Each moderated session will last 90 min.
| Sprache |
|---|
| English |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
