Title: Quality Analyst

TELUS Digital Ireland

Location:

Dublin City (Office-based in Sandyford)

Shifts:

5 days/week, 8-hour shifts

Salary:

€36,000/year (Plus average 10% performance bonuses)

Why Join Us?

• Comprehensive Benefits: Company pension, medical insurance contributions, and wellness programs.

• Monthly Bonuses: Get rewarded for your performance.

• Career Development: take an opportunity to turn this job into a career with many career development opportunities in Telus Digital on a global or local level

• Employee Referral program (refer a friend to work with us and get up to 1000 euro)

• Transport Perks: Parking, Bike to Work scheme, and TaxSaver Leap Cards.

• Career Growth: Stable, permanent role with regular training.

• CSR Projects: Be part of meaningful community initiatives.

Are you passionate about upholding the highest standards of quality and compliance? We are seeking a meticulous Quality Analyst to help maintain and enhance the integrity of our client’s platform. In this role, you’ll ensure our policies are followed across various compliance areas, from intellectual property to data privacy.

What You’ll Do:

As a Quality Analyst, you'll specialize in one of the following compliance streams:

• Intellectual Property Compliance: Review flagged content/accounts for potential violations involving copyright, trademarks, or counterfeit material (including unlicensed media streaming). Respond to user inquiries regarding these issues.

• Legal Compliance: Evaluate cases involving flagged illegal content based on orders from national authorities or law enforcement, ensuring our platform adheres to legal guidelines.

• Data Privacy Compliance: Handle inquiries related to image privacy rights, subject access requests, rights to erasure/objection, and data protection regulations, ensuring we stay compliant with privacy laws.

• Licensing Agreements: Conduct quality audits to support the execution of contractual licensing agreements on our platforms, ensuring compliance with the terms.

What We're Looking For:

• Detail-Oriented: You have a keen eye for catching non-compliance and inconsistencies.

• Decision-Maker: You’re comfortable making quick, informed decisions based on guidelines.

• Organized: You excel at managing workflows and maintaining a high level of organization.

• Strong Communicator: You can articulate complex issues clearly and professionally.

• Compliance-Driven: You’re passionate about maintaining high standards of policy and legal adherence.

If you're ready to take on a key role in ensuring quality and compliance on a global platform, apply today!

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.