Position overview:

The People Experience IV is responsible for retention and engagement, encompassing the generation, analysis, creation of development initiatives, and communication of relevant information. This role also involves proposing innovative strategies and activities to enhance collaborator development and commitment, particularly for Operations Team Leaders within ES and/or GT. A key function is aligning People & Culture with business results by identifying and communicating well-supported findings through creative and analytical thinking. This empowers Operational Leaders to implement actionable strategies based on retention and engagement outcomes.

Key responsibilities: 

• Develop and implement innovative strategies, initiatives, and activities that are tailored to the unique requirements and objectives of our collaborators.

• Implement key initiatives aimed at fostering career development for TELUS Digital team members by organizing career coaching programs, informational meetings, engagement-boosting retention programs, career mapping, and supporting their professional growth through various activities and programs held throughout the year to help achieve career aspirations.

• Responsible for preparing, executing, analyzing and following up on the surveys and other sources of feedback during the year in order to gather team members feedback and take appropriate actions 

• Design and carry out programs under Leaders club's umbrella, including developmental events and motivational activities.

• Maintain open communication and regular communication with the leadership team and stakeholders to ensure alignment on current needs and action plans.

Requirements & Core Competencies:

• Schedule flexibility

• Work from office  

• Transportation 

• Team Work

• Customer Service & networking 

• Responsible and Diligent 

• Managing self-development Orientation

• Results Oriented 

• Leadership

Functional competencies:

• Google Workspace - Advanced

• Embracing technology Use and create copilots and AI Leverage and develop copilots and AI solutions. -Advance 

• Event Planning - Mandatory

• Project Manager experience - Advance

• Event Planning  - Advance

• Knowledge of the operation in Call Center 

• Previous Experience and understanding of organization, leadership and professional development concepts - Mandatory

Qualifications:

• English B2 - Required.

• Oral and written comprehension.

• Appropriate use of language.

• University graduate of:  Psychology, Business Administration, Industrial Engineering or related careers - Desirable

• Minimum of 1 year of work experience in Human Resources  and Operations ( HR Ops,  Benefits, Recruitment, Learning, and Development or Organizational Development) -  Mandatory 

• Internships in HR Roles -  Desirable

• Proven experience in a multinational company 

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.