***Applicants should be available and willing to work on-site and/or from home depending on business needs.***

Position overview:

As a Learning Experience Designer (Instructional Designer & Developer), you will help create engaging educational materials and experiences that help learners understand and retain information. You'll work closely with more experienced designers, supporting them in building various learning modules, activities, and assessments. Your tasks will involve researching content, designing basic course structures, creating simple multimedia elements, and making sure that the instructional materials meet learning objectives.

Key responsibilities:

• Analyze and evaluate the stakeholders’ needs and establish the learning goals, desired outcomes, and indicators of success by performing a Training Needs Analysis process (TNA)

• Collaborate with SMEs, POCs, and stakeholders to identify and implement the most effective learning solutions for the supported program by sharing ideas, best practices, and insights

• Design and develop high-quality learning solutions that are appropriate to the learner profile (existing or new material)

• Create assessments and evaluate the impact of training programs

• Provide estimations and meet the effort required to complete a project

• Lead and facilitate comprehensive Train-the-Trainer (TTT/T3) sessions for all requisite learning initiatives, ensuring that attendees are thoroughly prepared and equipped with the necessary skills and knowledge to effectively deliver educational content.

Requirements & Communication/stakehold relations: 

• Schedule flexibility.

• Able to work onsite.

• Skilled at navigating team dynamics while also capable of independent/self-driven work.

• Ability to present during meetings and flex the communication style based on current needs (stakeholder, project, team, business, etc).

• Ability to communicate daily and negotiate with stakeholders to manage expectations and deliver on agreed-upon timelines.

• Strong written communication skills with the ability to develop job aids, document business rules, etc.

• Create and/or implement methodologies to standardize work

• Attend weekly calls to provide updates and check projects' progress with the Stakeholders

• Planning and time management to ensure timely delivery of tasks and exceed quality expectations from Stakeholders

• Maintain confidentiality and build effective relationships with other internal departments within TELUS and TI as a whole

Skills: 

• Process mapping

• Learning formats and methodologies

• Storytelling

• Technical writing

• Designing for learning - Instructional Designing

• Excellent interpersonal and communication skills

• Excellent problem-solving and analytical skills

• Experience working in a project-based work environment

• Experience in adult education or in designing training programs

• Confidence when presenting and collaborating across varied business units and levels of the organization

• Strong attention to detail and organizational skills

• Quality and time management

• Ability to work with a high performing team and become a strong contributor

• Learner-centered and performance-based learning strategies

• Ability to create visual/graphic materials based on a learning concept

Qualifications: 

• English - C1 - Required

Oral and written comprehension

Appropriate use of language

• Knowledge of current theories, principles, methodologies, and techniques of learning - Required

• Needs analysis and impact assessment - Required

• Knowledge in creating Micro learning materials - Required

• Proficiency in editing tools (Adobe Creative Cloud) - Required

• Proficiency in Training development tools (MSO, Rise 360, Storyline 360, Google Suite Apps) - Required

• Proficiency in editing and producing high-quality video and audio content for training purposes. (VEED, Davinci Resolve, Handbrake, Adobe After Effects, Premiere Pro, Character Animator, Vyond, Camtasia, Audition) - Desirable

• Experience in developing original educational content for adult learners

• Experience in developing content for online and/or multi-media environments

• Skills in proofreading and minor copy editing

• Experience in Client/Stakeholder management - Required

• Instructional Design / Training Development / Learning experience - Required unless demonstrated experience

• Experience with course authoring software - Required unless demonstrated 

• 2 years of University studies, (Graphic Design, Marketing, Learning, Pedagogy) - Required unless demonstrated experience

• Graphic design and/or animation experience with a keen eye for design and details is a plus

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.