WORK LOCATION: Remote, within USA

Position Description:

We are seeking a dynamic Learning and Development Specialist to design, implement, and deliver comprehensive training programs focused on Generative AI technologies, applications, and projects. This role is crucial in preparing our team members to effectively work with GenAI projects ensuring they understand both technical aspects and practical applications as it relates to data based projects and outcomes. The ideal candidate will combine strong technical knowledge of GenAI with exceptional teaching abilities and curriculum development skills. This position plays a vital role in building and maintaining our organization's GenAI capabilities through effective training and development programs. This role will liaise closely with the quality team to ensure project related materials are clear, concise, and able to be digested by contributors to maximize quality outcomes.  Additionally, there is opportunity to provide practical upskill of internal project teams to  align them and prepare them for various GenAI project types to help them become SMEs and strengthen delivery operations as we advance towards leadership in the GenAI ecosystem.

Main Responsibilities:

• Training Development and Delivery

• Design and develop comprehensive GenAI training curricula for various skill levels

• Create engaging learning materials including presentations, workshops, and hands-on exercises

• Conduct training sessions on GenAI technologies, tools, and best practices

• Develop and maintain training documentation and resources

• Implement evaluation methods to assess learning effectiveness

• Program Management

• Partner with cross functional teams to identify training needs and knowledge gaps

• Track and report on training metrics and program effectiveness

• Manage training schedules and coordinate with different departments

• Develop and maintain training calendars and participant tracking systems

• Content Development

• Create user-friendly documentation for GenAI tools and projects

• Develop quick reference guides and upskilling materials

• Design and implement e-learning modules

• Keep training materials updated with latest GenAI developments

• Stakeholder Collaboration

• Work closely with technical teams to understand GenAI capabilities and requirements

• Partner with operations and customer experience teams to align training with business needs

• Provide feedback to management on training effectiveness and areas for improvement

Requirements:

• Bachelor's degree in Education, Computer Science, or related field; or relevant work experience.

• Minimum of 3 years experience in technical training or adult education

• Strong understanding of GenAI concepts and project data types (SFT, RLHF, Red Teaming, AI Safety)

• Excellent presentation and communication skills

• Proficiency in learning management systems and educational technology

• Experience in curriculum development and instructional design

• Strong technical acumen and ability to explain complex concepts

• Advanced understanding of Google Workspace tools

• Demonstrated experience in developing training metrics and reporting

Preferred Qualifications:

• Technical Expertise:

• Knowledge of AI/ML concepts and technologies

• Understanding of LLM principles and applications

• Experience with GenAI tools and platforms

• Experience with GenAI related project data and quality management

• Educational Skills:

• Adult learning theory certification or knowledge

• Experience in motivational theory and practice

• Background in educational program development

• Experience with virtual and hybrid learning environments

• Professional Capabilities

• Strong analytical and problem-solving skills

• Excellent time management abilities

• Adaptability to rapid technological changes

• Creative approach to learning solutions

• Experience in mentorship programs

• Additional Qualifications

• Teaching or training certifications or related experience

• Experience in technical documentation and project related upskilling materials

• Multiple language capabilities a plus

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first

• We embrace changes and innovate courageously

• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.  

Equal Opportunity Employer:

At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. When emailing candidates, our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusdigital.ai. If you are unsure whether a job offer is legitimate or suspect that TELUS Digital’s business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusdigital.com