Key responsibilities:

• Ensure training activities are updated

• Coordinate with Workforce scheduling of new hire classes and cross-training

• Adopt global standards

• Plan development activities for Learning Services Specialist

• Coordinate and communicate with recruitment to ensure profiles are updated

• Coordinate the best use of their resources and support the operations. 

• Own Training Attrition by creating and executing action plans 

• Drive new hire and recurrent training effectiveness results

• Build key relationships with clients

Requirements:

• Schedule flexibility - Mandatory 

• Availability to work on-site - Mandatory

Core competencies:

• Giving support

• Focusing on customers

• Embracing technology

• Managing self-development

Leadership competencies: 

• Providing leadership

• Leading change

• Building effective team

• Managing stakeholders

Functional competencies:

• English B2 or above - Required

  • Oral and written comprehension.

  • Appropriate use of language.

• GSuite Google tools (Drive, Documents Or, Slides, Sheets) 

• Excel - Advanced

• Strong verbal and written communication skills

• Quality Processes - Advanced

• Customer Service - Advanced

Qualifications:

• Preferably 2 years of university studies in Business Administration, Education, Communications, Psychology  or any related fields completed  

• Experience with external and internal client relationship - Mandatory

• Previous experience in training or working in educational programs - Mandatory