Allgemeine Angaben
Ref Number
Req_00155229
Standort
SV - Santa Tecla - Plaza Merliot
Land
El Salvador
Jobbeschreibung
Zusätzliche Stellenbeschreibung
We are seeking a Cryptocurrencies Specialist (Portuguese, English, Spanish) to provide high-level support for customers engaging with cryptocurrency services. In this role, you will assist customers with their crypto transactions, accounts, and troubleshooting, offering expert guidance on blockchain technology, wallet management, and digital asset security. The ideal candidate will have advanced communication skills in Portuguese, English, and Spanish, deep knowledge of cryptocurrency platforms, and a passion for educating and assisting customers in the rapidly evolving crypto space.
Key Responsibilities:
Provide expert-level support for customers with inquiries related to cryptocurrency accounts, transactions, and platforms in Portuguese, English, and Spanish.
Assist customers with managing digital wallets, buying, selling, and transferring cryptocurrencies.
Resolve technical issues and help customers understand blockchain, cryptocurrency regulations, and the functionality of digital wallets and exchanges.
Educate customers on cryptocurrency security best practices, including safe storage and transaction protection.
Troubleshoot account-related problems, including login issues, transaction discrepancies, and wallet access.
Collaborate with technical teams to resolve complex issues and provide timely updates to customers.
Stay up-to-date with the latest trends, regulations, and innovations in the cryptocurrency space to provide accurate information.
Document customer interactions and technical issues accurately in the customer management system.
Requirements:
Education: High school diploma or equivalent
Experience: Previous experience in customer service, cryptocurrency platforms, blockchain technology, or financial services is preferred.
Languages: Advanced fluency in Portuguese, English, and Spanish is required.
Skills:
Strong understanding of cryptocurrency, blockchain technology, digital wallets, and security practices.
Ability to explain complex cryptocurrency topics clearly to customers in simple, accessible language.
Proficiency in customer service software, cryptocurrency platforms, and Microsoft Office Suite.
Excellent communication, problem-solving, and analytical skills.
Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
Other: Availability to work flexible shifts, including evenings, weekends, and holidays.
Benefits:
Competitive salary and benefits package.
Career growth opportunities in the exciting and evolving cryptocurrency industry.
Dynamic and inclusive work environment.
Professional development programs and certifications in cryptocurrency and blockchain technology.
If you are passionate about cryptocurrencies and providing exceptional customer service in a rapidly growing industry, we encourage you to apply today and join our team!
| Sprache |
|---|
| English |
| Portuguese |
| Spanish |
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
