Business Process Excellence Lead - Guatemala

Position overview:

As a Business Process Excellence Lead- Intermediate you drive and oversee the transformation of existing business processes to enhance efficiency, productivity and performance.  You may lead specific improvement projects employing methodologies such as Lean Six Sigma or Kaizen to drive change.  You provide guidance and training to others.

Key responsibilities:

• Conduct thorough analysis on existing business processes to identify inefficiencies, bottlenecks, and areas of improvement

• Utilize data-driven insights and performance metrics to assess process effectiveness and identify opportunities for optimization

• Design streamlined, standardized, and scalable medium to high complexity business processes that leverage best practices and innovation solutions

• Identify and evaluate technology solutions that support process automation, digitization, and efficiency gains

• Facilitate training and mentor yellow or green belt Lean Six Sigma projects to drive desirable business outcomes

• Oversee smooth implementation of process improvement and measure its post-implementation results

Requirements:

• Able to work on-site - Mandatory

• Schedule flexibility - Mandatory

• 4:00 AM - 12:00 PM | Monday - Friday

Core competencies:

• Giving support

• Focusing on customers

• Embracing technology

• Managing self-development

Functional competencies:

• Strong knowledge of process improvement methodologies, tools and technologies (Visio, LucidChart, statistical software…)

• Strong analytical skills, with the ability to translate complex data into actionable insights

• Ability to solve complex problems, taking a new perspective on existing solutions; exercise judgment based on the analysis of multiple sources of information

• Strong communication, interpersonal and senior stakeholder management skills

• Strong expertise in project management methodologies and best practices

Qualifications:

• 3+ years of experience in process improvement 

• Experience in the BPO industry, is required ideally in operations

• Bachelor’s degree in Business, Engineering or related field

• Green Belt certification is required

• • Green Belt trained are welcome
  • Yellow Belt certification - desired

• Black Belt certification - desired

• B2+ oral and written English