Recommended skills set:

• Medium level of French and English (B2 in written and oral).

• Availability for a full time schedule, covering shifts 24/7, Monday - Sunday

• Availability to work from the office in Bucharest or Brasov

• Highly developed sense of integrity and commitment to customer satisfaction.

• Demonstrated passion for excellence with respect to treating and caring for customers.

• Ability to communicate clearly and professionally, both verbally and in writing.

• Has "thick skin" and is able to handle complaints.

• Has a pleasant, patient and friendly attitude

• Strong self-organization, decision making and analytical abilities.

• Strong detail orientation and communication/listening skills.

• Possess a strong work ethic and team player mentality.

On this rolе, you would:

• Provide quаlity аnd profеssionаl responses to customers using both pre-genеrаted content аnd pеrsonalized rеsponses via еmаil and chаt.

• Bе adept аt adjusting scripted informаtion to match the customer’s needs/inquiry.

• Thoroughly and efficiently gather customer information, determine and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions.

• Provide quality service and support in a variety of areas including, but not limited to: account verification/assistance, billing, product knowledge, and system troubleshooting.

• Assist in identifying, tracking and escalating trending issues.

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

• Become proficient in multiple tool platforms in order to gather, record, update, and relay relevant data to a customer’s inquiry, supervisory escalation, or internal team contact.

• Be familiar with the client's moderation guidelines to know when content or an account needs to be removed or banned, or escalated to the mod team
  
  

We offer:

• Stable job, in a multicultural fast-growing environment 

• Above-average fixed salary, performance and tenure-based bonuses, depending on the position 

• Monthly meal tickets 

• Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest 

• Private medical subscription coverage

• Extra health benefits: special discounts for dental care and optical services with our partners 

• Reimbursement for your public transportation subscription, after the trial period (if you work from office) 

• Gym subscription reimbursement, after the trial period 

• Free subscription to the Bookster virtual library 

• Dedicated psychologist available for free sessions (online or face to face) 

• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more 

• Paid training and international career opportunities 

• Multilingual exposure - improve your spoken and written language skills 

• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long