As a WFM Senior Business Partner, you align workforce management strategies with overall business objectives.  You serve as an advisor and liaison between the workforce management function supporting a large-sized account or a group of medium accounts and other business units or clients.

Key Responsabilities:

• Oversee a large size account or a group of medium-sized accounts within multiple regional or business segments, acting as a primary point of contact for internal stakeholders or external clients

• Work closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality

• Ensure proper resource allocation and cost management across the designated accounts

• Optimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills

• Resolve process bottlenecks and remove obstacles in collaboration with other WFM or functional teams 

Core competencies:

• Giving support, focusing on customers, embracing technology, managing self-development

Leadership competencies

• No people management accountabilities

Functional competencies

• Expert knowledge of WFM processes and best practices

• Ability to solve complex problems with broad impact on the business, requiring conceptual and innovative thinking to develop solutions

• Expert stakeholder/ client management skills

• Ability to coach team members

• Expertise in resource/ budget creation and execution

Qualifications:

• 2+ years of experience as a WFM Business Partner or WFM Delivery Manager

• CEFR Proficient oral and written English

• Bachelor's degree or equivalent