Are you looking to develop your career and take on larger responsibilities in an exciting and growing business environment? You have significant experience in coaching, are able to motivate and encourage the team to achieve the objectives and standards set? You also have training experience and quality is something you excel at? We have the perfect job for you!

Overview of tasks:

• Leading, managing and motivating a team of Quality Analysts

• Delivering insights to continuously improve and deliver outstanding customer experience across the program

• Acting as a primary point of contact between Quality Analysts and our Business Partner

• Assuring the standards of consultative sales by monitoring quality results and progress

• Surfacing analytical insights to improve the experience of our advertisers with our team of digital experts

• Implementing and driving quality process and structure

• Responsible for the delivery of quality metrics on monthly and quarterly basis

Main requirements for the position:

• Preferred 3+ years’ experience in quality manager role or similar position

• Fluency and excellent communication skills in English

• Ability to influence other departments using data-driven analysis

• Proactivity and ability to think “outside the box”

• Good analytical skills and understanding of numbers

• Good understating of Business terminology and acronyms

• Excel and PowerPoint or Google suite skills

• Networking platform active user

• Can effectively present his department and the achievements externally and internally

• Energetic and natural leader who can lead and motivate a team

• Can express complex matters with simple words to both technical and non-technical audiences

• Readiness to work from the office

What we offer:

• Diverse and impactful role within a thriving and dynamic company

• Varied and challenging responsibilities

• Freedom to innovate and implement ideas within a highly motivated team

• Private health insurance after probation period and daily meal allowance from day one

• Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture

• Advanced job opportunities in our internationally growing company

• Great office with modern workspaces at the city center of Barcelona

• Positive international working environment; fun floor with PlayStation, table tennis, and many more

• Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.

• Regular fruit deliveries for a healthy lifestyle and free drinks

• Several partnerships with fitness centers, restaurants, beauty care and more

Join our team and apply now!

If you are looking to develop your career, join our lovely team. Feel free to submit your CV (in English) including your salary expectations.

We have digitized our recruiting process and are now offering virtual job interviews to all applicants.

About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.

Equal Opportunity Employer
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if they are equally qualified.

#LI-DNI