***Applicants should be available and willing to work on-site and/or from home, depending on business needs.***

Workforce Management, Team Leader Workforce Management - Bilingual - TELUS Digital SV

Position Overview:

As a Team Leader Workforce Management, you lead a team of professionals to deliver Workforce Management services to optimize operations. You manage the performance, drive engagement, and foster the development of your team.

Key responsibilities:

• Set priorities for the team and monitor day-to-day task completion

• Facilitate effective communication within the team and with other departments

• Conduct regular one-on-one meetings with team members to discuss and drive high performance,  address concerns, and manage their development

• Coordinate resources to enhance team members' skills and knowledge

• Monitor and manage team morale, addressing any issues that may impact team dynamics or performance

• Implement and uphold company policies, procedures, and best practices within the team

• Participate in recruitment and onboarding processes for new team members

Requirements:

• Experience of 1 year in personnel management - Desired not required

• Schedule flexibility.

• Workforce Management Knowledge: Real-Time, Scheduling, and Planning

Core Competencies:

• Managing self-development

• Embracing technology

• Focusing on customers

• Giving support

• Analytical skills. 

• Result Oriented. 

• Focus on problem-solving and decision-making. 

Leadership Competencies:

• Providing leadership

• Leading change

• Building effective teams

• Managing stakeholders
   

Knowledge:

• Good understanding of workforce management principles and practices

• Ability to guide and support team members in their WFM roles

• Proficiency in relevant software and tools used in WFM operations

• Strong attention to detail and accuracy in overseeing team tasks

• Ability to use judgment to identify, troubleshoot and resolve day-to-day problems 

Qualifications:

• 3+ years of experience in workforce management or a related area

• Bachelor’s degree in Business, Management, or a related field (or equivalent experience).

• B2+ oral and written English

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.