Role & responsibilities:

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Escalates appropriate technical issues to upper-level technical support when needed.

Preferred candidate profile

• 1. 0.6-5 years of experience in International Technical Support (Voice)
• 2. Excellent communication skills
• 3. Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
• 4. Should be comfortable working in 24*7 Working Environment
• 5. Graduation not required
• 6. Rotational shifts & Rotational week offs

Perks and benefits

• 1. Medicare Facilities.
• 2. Salary upto  499200 Lpa.
• 3. Both side cab facilities.