Basic Information

Ref Number

Req_00151107

Last day to apply

18-Feb-2025

Primary Location

GT - Guatemala - Torre Pradera

Country

Guatemala

Job Type

Support Positions

Work Style

On Site

Description and Requirements

TA, Tech Recruiter, Recruitment Analyst IV- Pradera GT

Last day to apply: Tuesday, February 18th, 2025

About the role

The position is part of the Talent Acquisition department within Human Resources. A Recruitment Analyst for technical positions (DS) is responsible for managing the candidates coming through the different sources (Internal and external), regarding evaluation and formal interviews; also tracks and follow-up with the candidate's process until they are in their first day with TELUS International.

Responsibilities:

As additional responsibilities, a Recruitment Analyst IV has to comply with all needs regarding human resources for the different accounts and departments within, provide formal and structured feedback to candidates, and follow-up on their progress with formal sessions to make sure they are future qualified candidates for future positions or in the one selected to guarantee excellent pipeline. This professional will have shared responsibilities with Recruitment Process Outsourcing and Regional Recruitment for Central America.

Mandatory Requirements:

  • Meeting or exceeding all metrics in your current role for the last 3 months

  • Minimum of 95% attendance

  • Minimum of 6 months as a TELUS Digital employee

  • Minimum of 6 months in the current position and current account/ department

  • No active Hints 3 and above

  • Schedule flexibility

Requirements:

  • Results, creative and innovation-driven

  • Being able to work as a team with Co-workers to achieve goals

  • Excellent customer service with internal and external candidates and internal customers.

  • Orientation to results

  • Excellent interpersonal relationships

  • Ability to work under pressure

  • Strong Communication skills

  • Willing to continue learning in IT Development & Infrastructure

Knowledge:

  • Professional English Proficiency (B1 High) - Multilingual is a plus.

    • Oral and written comprehension.

    • Appropriate use of language.

  • Google G-Suite - Intermediate

  • Oral and written comprehension.

  • Appropriate use of language.

  • Scrum knowledge is a plus

  • Strategic Recruitment and HR proven in projects

  • Basic market knowledge for IT roles

  • Job portals and/or job boards familiarity (LinkedIn, Indeed, Glassdoor, Monster, CareerBuilder, Tecoloco, Quiero aplicar, etc.)

Studies & Experience:

  • University degree in Business, Psychology, Marketing, Computing & Science - Required

  • Experience as a recruiter or team leader attracting talent for different verticals, administrative, corporate, call center, ITO is plus

  • Experience in HR Departments is a plus

  • IT knowledge is a plus

  • 1 year minimum of experience using CRMs

  • IT Recruitment Certification (DevSkiller)


 

What’s in it for you:

  • Private medical and life insurance from day one.

  • Employee Stock Purchase Plan ESPP

  • Budget for professional growth (certifications)

  • Schedule flexibility.

  • Extra bonus based on performance.

Additional Job Description

About the role

The position is part of the Talent Acquisition department within Human Resources. A Recruitment Analyst for technical positions (DS) is responsible for managing the candidates coming through the different sources (Internal and external), regarding evaluation and formal interviews; also tracks and follow-up with the candidate's process until they are in their first day with TELUS International.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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