About TELUS Digital

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com

Position Overview:

As the Director of Sales, Player-Coach, you will balance leadership with direct sales responsibilities. This role is pivotal in driving the success of the sales team by setting strategic direction, leading by example, and ensuring both personal and team sales targets are met. You will be responsible for managing a team of sales executives while simultaneously maintaining a personal sales pipeline, engaging with key enterprise clients, and closing large, complex deals. Additionally, you will act as a pod owner, ensuring effective territory planning, key targets activation, and close collaboration with marketing and go-to-market (GTM) teams.

Your Key Responsibilities:

Leadership & Management

- Team Leadership: Lead, mentor, and develop a team of sales executives to achieve individual and collective sales targets.

- Performance Management: Monitor and evaluate team performance, providing regular feedback, coaching, and support to ensure the achievement of sales goals.

- Strategic Planning: Develop and implement sales strategies to drive revenue growth in the enterprise segment, aligning with the company’s broader business objectives.

-  Training & Development:  Conduct training sessions, workshops, and regular one-on-one coaching to enhance the skills and effectiveness of the sales team.

-  Recruitment & Onboarding:  Assist in hiring, onboarding, and ramping up new sales team members to ensure they are equipped to succeed.

 Sales Execution

-  Direct Sales:  Actively engage in the sales process by identifying, prospecting, and closing high-value deals, maintaining a personal quota alongside team responsibilities.

-  Pipeline Management:  Maintain a healthy personal sales pipeline and ensure that the team’s pipeline is robust, regularly updated, and aligned with sales targets.

-  Client Engagement:  Build and nurture relationships with key enterprise clients, understanding their business challenges and providing tailored solutions that drive value.

-  Negotiation & Closing:  Lead negotiations with key enterprise clients, leveraging deep product and industry knowledge to close large, complex deals.

-  Cross-functional Collaboration:  Work closely with marketing, product, and customer success teams to ensure a cohesive approach to customer acquisition and retention.

 Pod Ownership

-  Territory Planning:  Develop and execute territory plans for your respective pod, ensuring optimal coverage and resource allocation to maximize sales opportunities.

-  Key Targets Activation:  Identify and activate key target accounts within your territory, leveraging insights and data to prioritize efforts and drive engagement.

-  Collaboration with Marketing & GTM:  Partner with marketing and go-to-market (GTM) teams to align on campaigns, messaging, and strategies that support the sales objectives. Ensure consistent communication and collaboration to drive integrated efforts and maximize impact.

Qualifications:

- Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.

- Minimum of 7 years of experience in sales leadership, preferably within the digital or technology sector.

- Proven track record of meeting or exceeding sales targets and driving revenue growth.

- In-depth knowledge of customer experience solutions and strategies.

- Strong leadership and coaching skills, with the ability to inspire and motivate a sales team.

- Excellent communication, negotiation, and presentation skills.

- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

- Proficiency in CRM software and sales analytics tools.

Location-US Remote

Why TELUS Digital?

- Opportunity to work with a leading digital innovator in the customer experience space.

- Collaborative and inclusive work environment that values diversity and creativity.

- Competitive salary and performance-based incentives.

- Comprehensive benefits package, including health, dental, and retirement plans.

- Ongoing professional development and career growth opportunities.

TELUS Digital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

TELUS Values

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.