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Sales Coach (Iloilo)

Basic Information

Ref Number

Req_00156516

Primary Location

Iloilo Pavia

Country

Philippines

Job Type

Business Process Outsourcing

Work Style

On Site

Description and Requirements

Ensures that the program meets KPI requirements set by clients by identifying program challenges through data analysis. Implements action plans from project proposals to improve critical bottom. Coaches agents on individual opportunities as required by the program and coordinates with Team Captains to ensure an efficient follow-through process.

  • Listens to bottom performing Team Members identified as Sales outliers in the program

  • Provides coaching and feedback centered around specific sales competencies including but no limited to: Probing Questions, Effective Pitching, Handling Objections

  • Able to participate in site wide initiatives to help drive sales (i.e. understand current key client promotional offers and help communicate this to frontline team members)

  • Participate in triad sessions with Operations team leaders or ops managers to provide sales specific feedback


Required skills + qualities (technical):

  • Bachelor’s degree in any field

  • Product and Compass Certification, PEP Certification

  • Proficiency with MS Office applications (i.e. MS Word, Excel) required. Training delivery skills is a plus.

Required skills + qualities (technical):

  • Team player.  Excellent oral and written communication skills.  

  • Fluency in the English language.  

  • Adaptive to changing work schedules and working hours.  

  • Strong Customer orientation. 

  • Problem-Solving, Decision-Making, and Analytical skills.  

  • Documentation and Presentation skills

  • Willing to work in multiple sites

  • Ability to project a positive sales attitude

  • Strong organizational skills and is able to multitask

  • Able to work independently with limited direct supervision

  • Events coordination and strong motivational skills preferred

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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