About the Role

As a key member of our development team, you will assist in creating, configuring, and maintaining solutions for CX Tools, working side by side with other team members onsite at least three times a week. You will be responsible for identifying and solving both technical and business problems with your strong analytical skills. Your proactive nature and ability to ask great questions will help drive our projects forward.

Key Responsibilities:

• Work alongside the business team and stakeholders to design and implement applications and automation for CX Tools.

• Collaborate closely with Business Analysts to understand customer requirements and leverage TELUS Digital CX Tools to set up and configure suitable environments.

• Work onsite at least three times a week to engage in hands-on work and side-by-side collaboration.

• Employ strong problem-solving skills to address both technical and business challenges.

• Leverage your full-stack experience to build and enhance software systems.

• Demonstrate capability and minimal experience in foundational Generative AI and automation.

• Ability to work independently and manage simultaneous demands from different clients.

• Self-motivate and manage your workload effectively to meet project deadlines.

• Communicate effectively with team members and stakeholders, ensuring a smooth workflow.

• Emphasize soft skills in interactions to maintain a positive and productive team environment.

Required Skills and Qualifications:

• Minimum of 4 years of experience in Software Engineering.

• Strong technical problem-solving skills combined with business acumen.

• Full stack development experience.

• Proficiency in either Python or NodeJS, along with NoSQL database experience, is desirable.

• Familiarity with at least one cloud platform, preferably Google Cloud or Firebase.

• Experience working with RESTful APIs in JSON format. 

• Knowledge and experience in foundational Generative AI concepts, such as prompt engineering and copilot configuration. 

• Excellent self-motivation and time management abilities.

• B2 English level - Strong communication skills, both verbal and written - Required 

• Proven ability to ask insightful questions and think critically.

• Emphasis on soft skills such as teamwork, adaptability, and interpersonal communication.

Preferred Qualifications:

• Experience working with CX Tools or similar solutions.

• Familiarity with modern development frameworks and tools. 

• Experience with Conversational AI Platforms and Copilots like Fuel EX Copilots, OpenAI GPTs, Microsoft Copilot Studio, IBM Watson Studio, etc.

• Previous experience in a similar role or industry.

TELUS Digital Internal Candidates:

• Meeting or exceeding all metrics in your current role for the last 3 months

• Minimum of 95% Attendance

• Minimum of 1 year as a TELUS Digital employee

• Minimum of 6 months in the current position and current account

• No active disciplinary processes

What’s in it for you:

• Private medical and life insurance from day one.

• Employee Stock Purchase Plan ESPP

• Budget for professional growth (certifications)

• Schedule flexibility.

• Extra bonus based on performance.