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CCAI Developer

Basic Information

Ref Number

Req_00150710

Last day to apply

28-Feb-2025

Primary Location

IN - Noida 54 - NSEZ

Country

India

Job Type

Digital Solutions

Work Style

Hybrid, On Site

Description and Requirements

  • 3+ years of Experience as a Developer/Designer/ in Customer Service Technology.

  • Good knowledge of GCP CCAI service.

  • 2+ year Experience in Dialogflow CX.

  • 2+ year experience in Agent Assist.

  • Experience designing and implementing conversational bots for various channels (web, voice, WhatsApp, Facebook Messenger, SMS, etc.)

  • Experience in designing/developing user-centric conversation experiences involving chat, text or voice.

  • Solid grasp of the understanding, sentiment analysis, Intent classification, dialog flows, personality insight, Text to Speech, Speech to Text.

  • Experience in architecting and building AI powered chatbot applications using platforms such as Dialogflow ,Microsoft LUIS, IBM Watson, Amazon Lex, RASA.

  • Sound knowledge of cloud platforms(GCP, AWS or Azure).

Additional Job Description

  • Strong communication skills, both written and verbal, for interacting with customers and internal teams.

  • Ability to work effectively under pressure and manage multiple tasks simultaneously.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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